Tupperware Brands Corporation
Tupperware Brands Corporation
Incorporated: 1946 as Earl S. Tupper Company
Sales: $1.28 billion (2004)
Stock Exchanges: New York
Ticker Symbol: TUP
NAIC: 422130 Sanitary Food Containers Wholesaling; 326199 Kitchen Utensils, Plastics, Manufacturing
Tupperware Brands Corporation, whose well-known Tupperware parties have spread to more than 100 countries, is one of the largest direct sellers in the world. Relying on independent consultants rather than employees for sales in most markets, the company generates more than $1 billion in revenues a year. Although plastic food storage containers have been Tupperware's mainstay for decades, in the 1990s the company expanded into kitchen tools, small appliances, and baby and toddler products. In 2000, beauty products became a new avenue for growth. Though Tupperware is known as an icon of postwar American life, U.S. sales declined steadily in the 1980s and 1990s at the same time international sales expanded, with the result that more than 85 percent of company revenues were coming from international business by the mid-1990s. Headquartered in Florida, the company has just one domestic manufacturing facility, in Hemingway, South Carolina. The company identifies itself with its direct marketing channel. Its sales force, after the acquisition of Sara Lee's direct-sales cosmetics business in 2005, numbered about two million independent representatives worldwide.
Company founder Earl Tupper was an early plastics pioneer and ambitious entrepreneur. An early tree surgery venture failed in 1936. The self-educated young inventor then found work at Doyle Works, a subcontractor for DuPont Co. By 1938 Tupper was ready to strike out on his own and devote himself to research in plastics. That year he started his own company, Earl S. Tupper Co., leaving DuPont with only his experience and a discarded piece of polyethylene, remains from the oil refining process that no one had yet manipulated into a practical form. Tupper's fledgling company kept afloat by making plastic parts for gas masks in World War II, although Tupper continued to pursue his research with polyethylene. Tupper modified his own refining process, searching for more useful and appealing forms of plastic.
By 1942 Tupper had developed a plastic that was both durable and safe for food storage. The lightweight, flexible, and unbreakable material was also clear, odorless, and nontoxic. Tupper dubbed the new material Poly-T, and he further refined the product over the next few years. In 1946 he founded a new company, Tupperware, and began manufacturing food storage and serving containers with Poly-T. The containers were enhanced the following year with the unique Tupperware seal, an innovation that consumers would find useful well into the future. Tupper had gotten the idea for the airtight seal from a paint can lid.
Although Tupper quickly found department and hardware stores to carry his product, customers were harder to come by. Consumers were unfamiliar with the benefits of the new material and did not know how to operate the seal. Sales finally took off in the late 1940s when a few direct sellers of Stanley Home Products added Tupperware to their demonstrations. The products flourished with the direct selling approach because salespeople could explain the benefits of the plastic and personally demonstrate the seal to consumers. In addition, Stanley Home Products salespeople did not sell door to door, but rather sold their products at home parties. This method was particularly suited to Tupperware sales because homemakers felt they were getting advice from other homemakers who actually used the products.
The most successful early direct seller of Tupperware was Brownie Wise, a Detroit secretary and single mother. Tupper hired her in 1951 to create a direct selling system for his company. Within a few months Tupper had established the subsidiary Tupperware Home Parties, Inc. and had abandoned selling his products through retail stores. Wise's home party system used a sales force of independent consultants who earned a flat percentage of the goods they sold and won incentives in the form of bonuses and products. Wise, together with Gary McDonald, another Stanley veteran, created the Tupperware Jubilee, an annual sales convention that became famous and provided a format for the conventions of numerous direct-selling companies.
Sales skyrocketed, multiplying 25 times within three years. By the late 1950s Tupperware had become a household name. With almost no advertising, Tupperware had created phenomenal brand awareness. The company's rapid success can be attributed to its recruitment of almost 9,000 independent consultants by 1954, most of them women, and their enthusiastic spread of Tupperware parties.
Tupperware home parties provided an easy entree into the workforce for women. Able to schedule the parties around their home and family responsibilities, women could earn extra cash and get together with friends and neighbors at the same time. In addition, the home party plan provided a milieu in which women were trusted as salespeople, unlike door-to-door sales, where women were not accepted at the time.
In 1958 Wise resigned from her vice-president position and Tupper sold the company to Rexall Drug. Despite the change in management the company continued to thrive. Throughout the 1960s and 1970s sales and earnings doubled every five years. The company had grown not only in the United States but also had entered and thrived in several foreign countries. Tupperware's first venture outside the United States was to Canada in 1958. Tupperware parties were soon being thrown in Latin America, Western Europe, and Japan. International sales became a significant source of revenue for Tupperware in the 1970s, and Rexall Drug, which had become Dart Industries, had changed the subsidiary's name to Tupperware International.
Tupperware is one of the most trusted names in housewares. We offer the highest quality products, with the finest design features to meet your special needs. Whether it's getting a good, hot meal on the table at the end of a busy day, toting a nutritious lunch to work, or taking time to learn a new baking secret with your children—Tupperware makes it all possible.
SLIPPING SALES IN 1983
Sales exceeded the half billion dollar mark in 1976. Four years later Dart Industries and Kraft Inc. merged, and the newly formed company looked to subsidiary Tupperware International to fuel its growth. Tupperware's growth slowed in the early 1980s, however, and by 1983 the subsidiary had cut 7 percent from its sales and lost 15 percent from its earnings. Several factors contributed to the slip in sales and earnings. Competition had increased from Rubbermaid Inc., Eagle Affiliates, and other retail companies. In addition, an economic recovery had allowed many part-time sales people to find full-time work elsewhere, and the movement of women into the workforce had dried up the company's source for part-time labor and limited the time many women had to attend parties. The company exacerbated the labor problem, however, by not enticing people with higher commissions and by lowering the quality of their bonus prizes.
Sales continued to fall, slipping 6 percent in 1984, from $827 million to $777 million. Even worse, earnings plummeted 27 percent, to $139 million. The following year was no better; sales dropped to $762 million and earnings declined to a mere $96 million. Tupperware finally took action, bringing in a new management team in 1985. K. Douglas Martin took over as president of Tupperware USA, and Dart and Kraft moved William L. Jackson from the company's Duracell battery division to the chairmanship of Tupperware. Having made significant improvements in the Duracell division, Jackson was expected to help turn Tupperware around.
Jackson immediately made several changes. To bolster slipping party attendance, he loosened the rules governing parties and allowed adaptations to the parties that would appeal to working women, such as shorter parties and parties thrown at the workplace. In addition, Jackson worked to improve Tupperware's training of its salespeople and eliminated any bonuses and sales incentives that appeared ineffective. Over the next couple of years Jackson instituted further changes. The company introduced its first catalog, which was sent out only in response to requests made to its toll-free number. In addition, national print and television advertising was stepped up to help counteract competition from Rubbermaid and other retail product lines. To improve the company's delivery speed, Tupperware built several new warehouses and a large distribution center.
New products in the mid-1980s helped boost both sales and company morale. In 1985 Tupperware introduced Ultra 21, a line of cookware to which market research had shown consumers would respond favorably. The company's new microwave cookware did very well and by 1987 had shown significant growth. Other products, including the company's traditional storage containers, struggled merely to maintain their sales figures.
UNEVEN RECOVERY IN 1986
In 1986 Dart and Kraft reversed their ill-fated merger. Dart renamed itself Premark International Inc., and former Kraft president Warren Batts took over as chair and chief executive officer. Tupperware apparently responded well to the change. Although the subsidiary posted a $58 million loss in 1986, its profits rose 48 percent in 1987.
Progress at Tupperware was uneven over the next several years. Sales in the United States continued to decline, although international business grew steadily. As a result, the proportion of U.S. to international sales gradually shifted until international sales accounted for more than half the company's revenues in 1992. That year, Tupperware's operations in the United States reported a loss of $22 million. In another management shift, Rick Goings, executive at direct sales leader Avon, took over as president of Tupperware in 1992.
In an effort to halt the decline in U.S. earnings, Tupperware cut costs and stepped up its sales force recruiting efforts. In addition, the company moved into direct mail, for the first time sending out unsolicited catalogs in 1992. Sales representatives provided names and addresses and paid Tupperware 65 cents for each catalog sent to one of their customers. Catalog customers then bought directly from their sales representatives. The company saw the catalog as yet another way to entice busy working women back into the Tupperware fold.
In 1993 the company was again enjoying profits in the United States, with earnings that year at $12.5 million. Sales also continued to grow internationally, helping improve the company's image on Wall Street. Shares of Premark International rose from $48 at the beginning of 1993 to $88 at the end of the year, due in large part to Tupperware's recovery.
- Earl Tupper develops plastic material suitable for food storage.
- Earl S. Tupper Company established.
- The lid of a paint can inspires design for the airtight Tupperware seal; revenues reach $5 million.
- Tupperware drops retail sales altogether in favor of home party approach.
- Brownie Wise, head of nearly 9,000 independent sales consultants, becomes first female to make cover of Business Week.
- Rexall Drug buys company from Tupper.
- Sales exceed $500 million.
- Tupperware spun off from Premark International (formerly Rexall and Dart International).
- BeautiControl direct-selling cosmetics business acquired.
- Company renamed Tupperware Brands Corporation; acquires Sara Lee's beauty supply business.
Overall sales continued to improve in the mid-1990s, in part fueled by massive product introductions. Tupperware brought out approximately 100 new products between 1994 and 1996, including entire new product lines and specialty items catering to particular needs internationally, such as Kimono Keepers in Japan. As had been the case for the 1980s, international sales growth outstripped that in the United States. Sales in the Far East and Latin America boomed, while sales in the United States improved slowly. As a result, by 1996, Tupperware relied on international business for 85 percent of its revenues and 95 percent of its profits.
INDEPENDENCE IN 1996
Tupperware's finances continued to improve. By 1996 sales had reached 1.4 billion with earnings of $235 million. Premark International's food equipment and decorative product businesses were not faring quite as well: $2.2 billion in sales resulted in $168 million in earnings. Premark shares were trading well below competitors as a result, and management felt Tupperware was being held back by the company's other businesses. Consequently, in May 1996, Premark International spun off Tupperware, making it an independent public company. Premark shareholders received one share of Tupperware stock for each Premark share they held.
Wall Street responded positively to the spinoff; Tupperware shares began trading at $42 and soon rose to $55. Certain analysts sang the company's praises, including David Boczar, who told Financial World, "There is a perception of higher quality with Tupperware as well as the multifunctionality of the products, and also the nature of the distribution." He felt that the long-term prospects for the newly independent company were good.
The steady improvement in sales and earnings in the mid-1990s faltered in 1997. Revenues declined from a high of $1.37 billion in 1996 to $1.23 billion in 1997. Earnings plummeted 53 percent, from $175 million in 1996 to $82 million in 1997. Several factors had contributed to the decline. Domestically, a change in the company's sales plan led to a loss in its vital sales force. Quite a few sales representatives left Tupperware when the company raised the level of sales needed to qualify for a company minivan. Tupperware later renewed its recruiting efforts by offering subcompact company cars to sales representatives.
Internationally, the Asian economic crisis significantly affected Tupperware's performance, which relied on Japan alone for 12 percent of its sales in 1996. In addition, a third party vendor delayed Tupperware's delivery of products to its Japanese sales representatives, causing a major customer service problem. Although sales in the Far East continued to decline as the economic crisis there deepened, Tupperware hoped its expansion into India, Russia, and China in 1997 would offset the loss in sales.
In 1997 Tupperware experienced further discord with some of its U.S. consultants when it began enforcing a company policy prohibiting the sale of Tupperware online. The company's crackdown included cutting off from their distributors consultants who refused to shut down their web sites. Consultants with web sites resented the intrusion into how they ran their businesses, for as independent franchise owners, Tupperware consultants are not employees. By early 1998, however, only six web sites remained in operation from a high of almost 100 in 1996. Lawrie Hall, director of external affairs at Tupperware, explained the policy to Fortune : "We believe that the product-demonstration and customer services that our consultants offer face to face can't be adequately provided in an Internet environment." The following year, in a complete about-face from that position, Tupperware announced plans to sell merchandise over its own corporate web site.
Sales and earnings fell further in 1998. Revenues declined to $1.1 billion, a 21 percent decline since the company was divested from Premark two years earlier. Net income fell to $69 million, the company's lowest profits since its loss in 1992. Further erosion of the company's independent sales force in the United States was responsible in part for the decline in domestic sales. Internationally, slipping sales in Latin America and Japan posed the greatest threat to overall growth.
In the late 1990s Tupperware pursued several strategies to combat persistent declines in sales in the United States. Diversifying its distribution channels was one strategy. Tupperware had plans for selling over the Internet, through television infomercials, and at shopping mall kiosks. Diversifying its product line was another. Throughout the middle to late 1990s, Tupperware had been expanding into new product areas, including kitchen tools, small kitchen appliances, and children's products. Tupperware introduced a new sales technique in April 1998 with the "Demo in a Box." Consultants could purchase these boxes that come completely outfitted with recipes, apron, invitation inserts, video and audio training tapes, etc. Internationally, Tupperware continued to move into new geographic areas and to expand its independent sales force.
Although some analysts saw hope in the company's move into more traditional retail venues, overall confidence on Wall Street was low, as evidenced by the 63 percent decline in the company's stock price between 1997 and 1999. However, new products were being introduced each month along with hostess incentives to keep interest high for customers to host and attend frequent parties, and customer loyalty remained strong.
NEW PRODUCTS FOR THE NEW MILLENNIUM
Tupperware entered a new market in late 2000 with the purchase of BeautiControl Inc., a Dallas-based directsales marketer of cosmetics and nutritional products. The price was about $60 million. With fewer women staying home to raise families, domestic arts were less in vogue; however there was strong interest in beauty products through the direct sales channel.
In 2002, Tupperware tried mass retail distribution for well-known brand via Target department stores (and, to a lesser extent, Kroger grocery stores). However, this was cancelled after eight months because the success of the venture cut into home-based sales.
Tupperware was facing competition from the top and bottom ends of its traditional market. Cheap, disposable plastic containers from GladWare and Ziploc were available at supermarkets, where they were likely more of a challenge for down-market rival Rubbermaid Newell Inc. Company insiders derided Rubbermaid products as being for garbage more than for food, and perceived their true competition to be more from the likes of upscale retailer Williams-Sonoma. However, another direct sales force was storming through affluent U.S. suburbs: that of The Pampered Chef, Ltd., which focused on kitchen utensils and cookware.
By this time, only a fifth of Tupperware's sales were coming from North America. Half of overall revenues ($1.3 billion in 2004) were coming from Europe. The company was looking for growth in Latin America, particularly in cosmetics.
There were layoffs in 2003 and 2005. Tupperware's only U.S. facility was a plant in Hemingway, South Carolina, which also served as a distribution center. While the company had established a factory in Japan to suit the local market, it shut down a product development center there in 2003, leaving design operations in Florida and Belgium. Tupperware operated several other plants around the world, including one in China, where products were distributed entirely through small retail outlets until a ban on direct sales was lifted. Tupperware was aiming to outsource about half of its products.
In the United States, the Tupperware party was being embraced by a new generation of time-strapped, sophisticated females looking for fun social outings. The New York Times described the ritual as a "book club meeting without the book." In Manhattan, at least, the guests were being plied with cocktails rather than tea as the timing of the event was shifted from late afternoon to evening.
Unfortunately, the original concept was running into difficulties on the other side of the Atlantic. In 2003 the company shut down its direct sales operations in Great Britain, where it had had 1,700 consultants, while keeping other distribution options open.
The product range had continued to evolve. Top new products included breathable containers for storing vegetables and accordion-like, collapsible containers. Tupperware was also expanding its range of kitchen items with products such as cookware and dishes.
BRAND NEW NAME IN 2005
Reflecting its identity as a "multibrand, multicategory direct-sales company," in December 2005 the company was renamed Tupperware Brands Corporation. At the same time, the beauty side of the business was enhanced with the purchase of Sara Lee's direct-sale, beauty supply line for around $560 million. After this acquisition, beauty products, where were expected to be a key source of future growth, accounted for more than one-third of Tupperware's total sales. All of Sara Lee's 900,000 cosmetics sales representatives at the time were operating outside the United States.
Susan Windisch Brown
Updated, Frederick C. Ingram
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