Lowenstein, Michael W.

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LOWENSTEIN, Michael W. American, b. 1942. Genres: Business/Trade/Industry, Administration/Management, Marketing. Career: Customer Retention Associates, Collingswood, NJ, managing director, 1995-. Publications: Customer Retention, 1995; (co-author) Redefining Consumer Affairs, 1996; The Customer Loyalty Pyramid, 1997; Customer Win Back, 2001. Contributor to periodicals, newsletters, and CRM portal sites. Address: 302 Lees Ave, Collingswood, NJ 08108-3108, U.S.A. Online address: [email protected]; www.customerloyalty.org