Fortune Brands, Inc.

views updated May 14 2018

Fortune Brands, Inc.

1700 East Putnam Avenue
Old Greenwich, Connecticut 06870
U.S.A.
(203) 698-5000
Fax: (203) 698-0706
Web site: http://www.fortunebrands.com

Public Company
Incorporated: 1904 as The American Tobacco Company
Employees: 24,900
Sales: $5.24 billion
Stock Exchanges: New York
Ticker Symbol: FO
NAIC: 5551112 Offices of Other Holding Companes; 31214 Distilleries; 33711 Wood Cabinet & Countertop Manufacturing; 323116 Manifold Business Forms Printing; 332116 Metal Stamping; 333313 Office Machinery Manufacturing; 33992 Sporting & Athletic Goods Manufacturing; 332913 Plumbing Fixture Fitting & Trim Manufacturing; 332919 Other Metal Valve & Pipe Fitting Manufacturing; 42234 Footwear Wholesalers

Fortune Brands, Inc., known until 1996 as American Brands, is a widely diversified conglomerate with principal businesses in distilled spirits, home products, hardware, office supplies, and golf equipment. Most of its brands are either number one or number two in their market categories. Fortune’s brands include Jim Beam, the world’s best-selling bourbon, Swingline staplers, Acco paper clips, Master Lock padlocks, Moen faucets, and Titleist and Pinnacle golf balls. Fortune was a major player in the tobacco industry until the late 1990s, when it sold its domestic and foreign tobacco interests and got out of that business entirely. The company sells its products worldwide, and 40 percent of sales as of 1999 come from outside the United States.

Early History

Fortune Brands traces its origin to the remarkable career of James Buchanan (Buck) Duke, founder of The American Tobacco Company. Duke was born in 1856 on a small farm outside Durham, North Carolina, where his father, Washington Duke, raised crops and livestock. The Duke farm was ravaged by armies of both North and South at the end of the Civil War, and upon his release from a military prison Washington Duke found that his sole remaining asset was a small barn full of bright leaf tobacco. Bright leaf, so called because of its golden color, only recently had been introduced, but its smooth smoking characteristics already were making it a favorite, and its fame soon was spread by the returning soldiers. Duke set out to peddle what leaf he had, and, pleased with the response, he quickly converted his land to tobacco culture, selling his wares under the name Pro Bono Publico, meaning “for the public good” in Latin. In its first year of operation, W. Duke & Sons sold 15,000 pounds of tobacco and netted a very handsome $5,000.

Along with his father, his brother Benjamin, and half-brother Brodie, Buck Duke labored to make the family business succeed, working long hours from childhood and learning every aspect of the tobacco business from crop to smoke. Duke’s timing was fortuitous—bright leaf tobacco became the most prized of all U.S. varieties, and Durham was the epicenter of bright leaf country. By far the best-known brand of bright leaf was Bull Durham, the label of William T. Blackwell & Company. Black-well gained a long lead on the rest of the Durham tobacco merchants, including the Dukes, who did not establish their first true factory in Durham until 1873. The Dukes chose to concentrate their energies on the manufacture and sale of tobacco rather than on raising the crop, which was notoriously erratic in quality and quantity. Buying their leaf from local farmers, the Dukes would cure and then shred or compress the tobacco to form, respectively, smoking or chewing tobacco. As cigarettes were yet hardly known, tobacco smoking was accomplished with a pipe or in cigars, the latter not being made by the Dukes.

Buck Duke attended a business school for six months in 1874, when he was 18, and became an increasingly dominant figure in the family business. Intensely ambitious, single-minded, and aggressive, Duke had no interest in anything less than mastery of the tobacco business. In 1878 Buck, Washington, and Ben Duke formed a partnership with businessman George Watts of Baltimore, Maryland, each contributing equally to the capital base of $70,000. Richard H. Wright joined the partnership two years later. The company was profitable and expanding, but Buck Duke was dissatisfied with its role in second place to Blackwell’s Bull Durham, and in 1881 he decided to enter the new and relatively small field of cigarettes. At the time, there were only four major producers of cigarettes in the United States, and none of them had yet understood the potential importance of mechanized rolling machines and widespread advertising. Duke appreciated the power of both, and he set out to catch the four leaders.

Duke located and leased two of the new automatic rollers invented by James Bonsack of Virginia, who agreed to give Duke a permanent discount in exchange for taking a chance on the untested machines. After some adjustments, the machine proved capable of rolling about 200 cigarettes per minute, or 50 times the production of the best hand-rollers. Duke next revamped his packaging, devising the slide and shell box to offer better protection against crushing; and he then marketed his Duke of Durham cigarettes at ten for 50, or half of the usual price. This combination of excellent bright leaf tobacco, smart packaging, and discount price was an immediate success, and to these tangible virtues Duke soon added the intangible power of advertising. He very early recognized that advertising would determine success in the cigarette business and throughout the 1880s spent unprecedented amounts of money on promotional gimmicks of every stripe, much to the astonishment, ridicule, and—later—regret of his rivals.

While Richard Wright handled marketing overseas and Edward F. Small built up the western U.S. trade, Duke himself decided in 1884 to meet his competitors head on in New York City, the largest market and manufacturing center of the cigarette business. He moved to the city, established a local factory, and commenced an all-out war against the four leading companies—Allen & Ginter, Kinney Brothers, and Goodwin, all of New York City, and Kimball of Rochester, New York. The Big Four sold 80 percent of the nation’s 409 million cigarettes in 1880; after a few years of Duke’s relentless campaign, the total market had swollen to 2.2 billion, and W. Duke & Sons owned 38 percent of it. The Duke name appeared on billboards, storefront windows, and the sides of barns around the country, as well as on some 380,000 chairs Duke distributed free of charge to tobacconists, and by 1889 company sales reached $4.25 million and net income was one-tenth of that. Duke had grown to dominance of the cigarette business in a single decade and, shortly, was to duplicate the feat worldwide.

Though triumphant, Duke was faced with the prospect of continuing bitter competition and restricted profits. The 32-year-old veteran thereupon proposed a solution that was startling in scope: to merge all five of the competitors and, by joining forces, bring to an end the wasteful price warfare. His fellow manufacturers at first balked at the initiative, but they eventually agreed and in January 1890 formed The American Tobacco Company, its $25 million in capital divided among ten incorporators, with J. B. Duke named president. The new company, one of the first true combinations in the history of U.S. business, controlled 80 percent of the nation’s cigarette business and showed a net profit of $3 million in its first year.

Whereas American Tobacco was a large concern, it was by no means the entire tobacco industry, and having once captured the cigarette business Duke set to work on the rest of the tobacco world. In 1891 American bought out 80 percent of the relatively minor snuff business; four years later Duke launched what has come to be known as the “plug wars.” Between 1895 and 1898 American Tobacco waged a prolonged struggle to enter the field of plug, or chewing, tobacco, the largest of the various tobacco markets. With this move Duke made clear the extent of his ambitions, and a number of the original American Tobacco incorporators saw fit to sell their stock rather than join him in what they saw as a foolhardy battle against superior odds. Duke’s ambition proved to be realistic, however, and after three short years of price wars and buyouts he had secured more than 60 percent of the vast plug market, including such later giants as Lorillard, Liggett & Meyers, arid Drummond. Duke’s methods in doing so were much like those he used in the snuff, smoking tobacco, and cigar segments of the industry. Selective price wars were followed by acquisitions, followed by the return of prices to a more profitable and unchallenged level. Many of these practices were in violation of the Sherman Antitrust Act, one of whose more spectacular victims would later be J. B. Duke. For a long time the extent of American Tobacco’s holdings was not obvious, as many of Duke’s 250 acquisitions managed to maintain secrecy about their new affiliation; neither Congress nor the executive branch of government became interested in taking on the combinations until the first decade of the next century.

Company Perspectives:

Fortune Brands is a leading consumer products company. We ’re driven by powerful brands with commanding market positions in growing categories... home and office products, golf equipment, and spirits and wine. Fifteen brands surpass $100 million in annual sales. Our brands are our Fortune. Fortune Brands.

At the conclusion of the plug wars in 1898, Duke united his various plug companies into a new holding company called Continental Tobacco Company, most of whose stock was in turn owned by American Tobacco. In 1901 American Tobacco bought itself the largest share of the cigar industry, which, however, frustrated all efforts at monopoly because of the difficulty and variety of cigar manufacture; in the same year American Tobacco acquired a controlling interest in what would become the dominant retailer of tobacco in the country, United Cigar Stores Company. Having thus finished off nearly the entire domestic tobacco industry, Duke tightened his grip on his family of holdings, in 1901 forming and retaining the largest shareholding in Consolidated Tobacco Company, which in turn bought up the assets of the former American and Continental companies in a transaction that netted him a tidy profit while also providing more direct corporate control. Finally, Duke began to expand internationally. After a nationwide price war in England against a coalition of the leading British tobacco men, the two sides agreed not to compete in each other’s countries and to pursue jointly the rest of the world’s markets through a company called British-American Tobacco Company, two-thirds of which was won by James Duke and his allies. Even at this early date the overseas retail trade was significant; British-American soon employed some 25,000 salesmen in Asia alone, all of them working under Duke’s director of foreign sales, James A. Thomas.

Duke’s control of United Cigar Stores’ more than 500 outlets gave the public a clearer picture of the extent of Duke’s domain, and his company soon faced rising criticism and opposition, some of it violent. Those in both the industry and the public had reason to dislike Duke and his cartel; Kentucky tobacco growers, for example, their prices repeatedly lowered by the single large buyer in town, banded together in 1906 to burn down a number of the trust’s large tobacco warehouses. More serious was the increasing pressure brought to bear by the U.S. Department of Justice, which took heart under the administration of President Theodore Roosevelt and began a series of antitrust actions against the industrial combines. In 1907 the department filed suit against Duke’s creation, now once again called American Tobacco Company, and in 1911 the Supreme Court agreed that the trust must be dissolved to restore competition to the tobacco industry. Total corporate assets were estimated at more than $500 million.

From the complex dissolution of American Tobacco, designed and overseen by James Duke himself, came the elements of the modern tobacco industry. Spun off as new corporate entities were Liggett & Meyers, Lorillard, R.J. Reynolds, and a new, smaller American Tobacco Company. Each of these four except Reynolds, was given assets in all phases of the tobacco business, and Reynolds, the youngest and most aggressive of the companies, soon acquired what it lacked. Control of British-American Tobacco was lost to the British, where it has remained. Duke turned over direction of American Tobacco to Percival S. Hill, one of his veteran lieutenants, and himself went with British-American as chairman and one of its directors. The founder retained large holdings of stock in each of the newly formed spin-offs and, upon his death, left a great deal of money to the eponymous Duke University and a score of other charitable causes.

Growth Through World War II

At the time of dissolution, the tobacco industry still exhibited two characteristics soon to be swept aside by modern advertising and changing tastes. The business continued to be dominated by chewing tobacco, and it featured a plethora of brands. In 1903, for example, no fewer than 12,600 brands of chewing tobacco were listed by an industry catalog, along with 2,124 types of cigarettes. In 1913 Joshua Reynolds, founder of R.J. Reynolds, introduced the era of nationally known cigarette brands with his new Camel, a blend of bright leaf and sweet burley tobacco that took the country by storm. Camel was probably the most successful cigarette ever launched, and in 1916 American Tobacco answered with Lucky Strike, while Liggett & Meyers pushed its Chesterfield; together the blitz of advertising caused an enormous upsurge in national consumption, from 25 billion cigarettes in 1916 to 53 billion three years later. By 1923 cigarettes had passed chewing tobacco as America’s favorite form of nicotine, an evolution helped immeasurably by the growing acceptance of women smokers, for whom the cigarette was the only fashionable smoke.

Under the leadership of Percival Hill and, after 1926, his son George Washington Hill, American Tobacco battled Reynolds for decades in the race for cigarette dominance. Each of the Big Four manufacturers settled on one or, at most, a few brands and spent inordinate amounts of money on advertising in both print and radio formats. The Great Depression years were not as bad for the tobacco companies as they were for many industries. Consumption in 1940 was nevertheless no higher than it had been ten years before, with Lucky Strike sales hovering at around 40 billion cigarettes annually. World War II and its attendant anxieties provided an instant sales boost, however, pushing Lucky Strike totals to 60 billion by 1945 and 100 billion a few years later. American Tobacco also found a winner in Pall Mall, which ushered in the “king size,” 85-millimeter, era in 1939 and soon was challenging Lucky Strike and Camel for the top spot. So complete was the triumph of the cigarette that when American Tobacco’s sales reached $764 million in 1946, fully 95 percent of it was generated by cigarettes.

Postwar Years

The immediate postwar years were good for American Tobacco, which upped its overall share of the domestic tobacco market to 32.6 percent in 1953. But that would prove to be the high-water mark for the company’s cigarette business. The year before, R.J. Reynolds introduced Winston, the first filtered cigarette, and inaugurated the trend toward lighter and less harmful smokes. American Tobacco replied with its Herbert Tareyton Filters in 1954, but with both Lucky and Pall Mall among the top three sellers overall it felt no urgency about the filter business and did not spend the money and effort needed to establish its brands in the new category. This failure would be crucial in determining the subsequent development of American Tobacco, which never did catch up to its competitors and eventually assumed a minor role in the cigarette world. While Reynolds and later Philip Morris reaped fortunes with Winston and Marlboro, American Tobacco belatedly pushed losers such as Hit Parade, a cigarette so unpopular that the company was reportedly unable to give away free samples.

In the long run, however, American Tobacco’s relative failure in cigarettes may have been a blessing. Beginning in the mid-1960s, the company used the steady cash flow from its remaining tobacco business to make a number of promising acquisitions. Chief among these were Gallagher Limited, one of the United Kingdom’s largest tobacco companies; James B. Beam Distilling Company; Sunshine Biscuits; Duffy-Mott; and several makers of office products. In recognition of the company’s changing profile it was renamed American Brands in 1969, by which date its share of the domestic tobacco market had slipped to 20 percent and continued to decline. After a handful of other minor acquisitions, American Brands made its largest purchase in 1979, buying The Franklin Life Insurance Company, the tenth largest life insurer in the United States. By that time nontobacco assets were generating one-third of American Brands’ operating income of $364 million, and the company’s diversification program generally was regarded as a modest success.

American Brands, however, was weakest in the most lucrative of its markets, domestic tobacco. The increasing stigma attached to tobacco sales and the threat of government restrictions have ensured immense profits for those few companies still in the U.S. tobacco business, as no new potential competitors are both willing and able to venture into such troubled waters. Even as the cigarette makers diversify, therefore, domestic tobacco continues to pay up to 35 percent on every sales dollar, providing cash needed to diversify further out of tobacco. In domestic tobacco, American Brands’ share of the market eventually fell to the neighborhood of ten percent. The $1.6 billion in sales generated there in 1990, however, returned more operating income than did the company’s $6.4 billion in overseas tobacco business, where margins were much tighter, and equaled the return of all of the nontobacco divisions taken together.

American Brands fought off a takeover bid by E-II Holdings in the late 1980s and significantly strengthened its position in liquor and office products. Its liquor division was the United States’ third largest seller of spirits, its office products division was billed as the world’s largest, and Gallagher Limited had grown into the leading U.K. tobacco company, far outstripping its parent company’s tobacco sales. Earnings growth had been steady for years at American Brands, whose balanced revenue structure rendered the company relatively immune to sudden downturns in any one area.

Without Tobacco in the 1990s

In 1991 American Brands strengthened its hold on the distilled spirits market by acquiring seven brands from the Seagram Company. American spent $372.5 million for the brands, which represented approximately one-quarter of giant Seagram’s sales in the United States. In the midst of a turndown in liquor consumption, Seagram had decided that those who were drinking less should drink better. Thus it wanted to unload some of its less prestigious brands. American, however, was deliberately pursuing the opposite tack, aiming for more budget-conscious consumers. The brands it took over from Seagram were the American whiskies Calvert Extra and Kessler, Canadian whisky Lord Calvert, Calvert gin, Ronrico rum, Wolfschmidt vodka, and Leroux liquor. The acquisition made American’s subsidiary Jim Beam Brand Company the third largest spirits company in the United States. American’s strategy seemed profitable. Though its new liquor brands and its tobacco brands lacked both snob appeal and great market share, they did make money. Profits rose to record levels in 1991, with a rise of almost 40 percent for the year. Liquor sales, bucked by the Seagram acquisition, rose 12 percent, and tobacco sales rose all of one percent. This small rise, however, was the first increase for American since 1965.

By mid-1992 American Brands was confident that it had found a way to hang on to its tobacco business despite hard times for the industry. The threat of lawsuits and overall decline in smoking made conditions harsh domestically, and U.S. tobacco sales overall were declining by about three percent annually. But American energetically pursued a low-price strategy. It introduced several new brands, all priced at several dollars less per carton than leading brands like Marlboro and Winston. Though American’s Pall Mall was fading, with sales dropping almost 20 percent in 1991, its new Misty and Montclair racked up sales. Extensive advertising trumpeted the new brands’ principal virtue: they were cheap. Similarly, in its spirits division, American’s marketers claimed that its brands were just as good as the ones that cost more. The company seemed to have hit on a winning strategy, so it was somewhat of a surprise when in April 1994 American sold off all its American tobacco business. B.A.T. Industries, long ago the British sister of Duke’s American Tobacco, bought up American Brands’ holdings for $1 billion. Tobacco had made up 58 percent of revenues and 66 percent of profits for American in 1991. Now it was out of tobacco altogether except for one British cigarette manufacturer, Gallagher.

Six months after B.A.T. bought the tobacco division, American also sold off its profitable insurance subsidiary, Franklin Life Insurance Co. Franklin was bought by American General Corp. in a deal estimated to be worth $1.2 billion. Franklin had assets of $6.2 billion and had a strong market share principally in small towns and with middle-income blue-collar customers. The company was a money-maker for its parent, yet it was American’s only financial service unit, and in many ways American looked better without it. It was focused on consumer goods after divesting Franklin, though these goods still were fairly mixed, from golf shoes to gin.

The company then changed its name in 1996, from American Brands to Fortune Brands. This came after the company sold the last vestige of its tobacco business, its British unit, Gallagher. The company was concerned that investors still associated its old name with a tobacco company. For example, when a smoker in Florida won a substantial jury award against another tobacco company in August 1995, American’s stock suffered. The newly named company’s CEO, Thomas Hays, explained the rationale behind the choice, saying, “People talk a lot about something being fortunate or making a fortune, which is certainly what we want to do for our shareholders” (from a December 9, 1996 interview in Fortune magazine).

By the late 1990s, Fortune was rather different from what it had been ten years earlier. After getting rid of its tobacco holdings, Fortune began buying up companies in the home and office products area, such as Schrock Cabinet Co. and Apollo Presentation Products, a maker of overhead projectors. It also bought in the liquor area, picking up Geyser Peak Winery in 1998 and in 1999 entering an agreement with two European liquor companies to jointly distribute their spirits worldwide. Fortune also vowed to manage the brands in its portfolio better, and in 1999 took a charge of $1.2 billion to restructure and write down goodwill. The company also announced it would cut costs by reducing its corporate staff by one-third and moving headquarters to Lincolnshire, Illinois, where its office products division already was located.

Principal Subsidiaries

Acco World Corporation; Masterbrand Industries, Inc.; Jim Beam Brands Worldwide, Inc.; Acushnet Company.

Fortune Brands, Inc.

views updated May 18 2018

Fortune Brands, Inc.

300 Tower Parkway
Lincolnshire, Illinois 60069
U.S.A.
Telephone: (847) 484-4400
Fax: (847) 478-0073
Web site: http://www.fortunebrands.com

Public Company
Incorporated: 1904 as The American Tobacco Company
Employees: 30,988
Sales: $6.21 billion (2003)
Stock Exchanges: New York
Ticker Symbol: FO
NAIC: 551112 Offices of Other Holding Companies; 312140 Distilleries; 337110 Wood Cabinet and Countertop Manufacturing; 323116 Manifold Business Forms Printing; 332116 Metal Stamping; 333313 Office Machinery Manufacturing; 339920 Sporting and Athletic Goods Manufacturing; 332913 Plumbing Fixture Fitting and Trim Manufacturing; 332919 Other Metal Valve and Pipe Fitting Manufacturing; 422340 Footwear Wholesalers

Fortune Brands, Inc., is a widely diversified conglomerate with principal businesses in distilled spirits, home products, hardware, office supplies, and golf equipment. Most of its brands are either number one or number two in their market categories. Fortune's brands include Jim Beam, the world's best-selling bourbon, Swingline staplers, Acco paper clips, Master Lock padlocks, Moen faucets, and Titleist and Pinnacle golf balls. Fortune was a major player in the tobacco industry until the late 1990s, when it sold its domestic and foreign tobacco interests and got out of that business entirely. Nearly 20 of the company's brands generate more than $100 million in sales.

Early History

Fortune Brands traces its origin to the remarkable career of James Buchanan (Buck) Duke, founder of The American Tobacco Company. Duke was born in 1856 on a small farm outside Durham, North Carolina, where his father, Washington Duke, raised crops and livestock. The Duke farm was ravaged by armies of both North and South at the end of the Civil War, and upon his release from a military prison Washington Duke found that his sole remaining asset was a small barn full of bright leaf tobacco. Bright leaf, so called because of its golden color, had been introduced only recently, but its smooth smoking characteristics were already making it a favorite, and its fame was soon spread by the returning war veterans. Duke set out to peddle what leaf he had, and, pleased with the response, he quickly converted his land to tobacco culture, selling his wares under the name Pro Bono Publico, meaning "for the public good" in Latin. In its first year of operation, W. Duke & Sons sold 15,000 pounds of tobacco and netted a very handsome $5,000.

Along with his father, his brother Benjamin, and half-brother Brodie, Buck Duke labored to make the family business succeed, working long hours from childhood and learning every aspect of the tobacco business from crop to smoke. Duke's timing was fortuitous—bright leaf tobacco became the most prized of all U.S. varieties, and Durham was the epicenter of bright leaf country. By far the best-known brand of bright leaf was Bull Durham, the label of William T. Blackwell & Company. Blackwell gained a long lead on the rest of the Durham tobacco merchants, including the Dukes, who did not establish their first true factory in Durham until 1873. The Dukes chose to concentrate their energies on the manufacture and sale of tobacco rather than on raising the crop, which was notoriously erratic in quality and quantity. Buying their leaf from local farmers, the Dukes cured and then shred or compressed the tobacco to form, respectively, smoking or chewing tobacco. As cigarettes were hardly yet known, tobacco smoking was accomplished with a pipe or in cigars, the latter not being made by the Dukes.

Buck Duke attended a business school for six months in 1874, when he was 18, and became an increasingly dominant figure in the family business. Intensely ambitious, single-minded, and aggressive, Duke had no interest in anything less than mastery of the tobacco business. In 1878, Buck, Washington, and Ben Duke formed a partnership with businessman George Watts of Baltimore, Maryland, each contributing equally to the capital base of $70,000. Richard H. Wright joined the partnership two years later. The company was profitable and expanding, but Buck Duke was dissatisfied with its role in second place to Blackwell's Bull Durham, and in 1881 he decided to enter the new and relatively small field of cigarettes. At the time, there were only four major producers of cigarettes in the United States, and none of them had yet understood the potential importance of mechanized rolling machines and widespread advertising. Duke appreciated the power of both, and he set out to catch the four leaders.

Duke located and leased two of the new automatic rollers invented by James Bonsack of Virginia, who agreed to give Duke a permanent discount in exchange for taking a chance on the untested machines. After some adjustments, the machine proved capable of rolling about 200 cigarettes per minute, or 50 times the production of the best hand-rollers. Duke next revamped his packaging, devising the slide and shell box to offer better protection against crushing. He then marketed his Duke of Durham cigarettes at ten for five cents, or half of the usual price. This combination of excellent bright leaf tobacco, smart packaging, and a discount price was an immediate success, and to these tangible virtues Duke soon added the intangible power of advertising. He very early recognized that advertising would determine success in the cigarette business and throughout the 1880s spent unprecedented amounts of money on promotional gimmicks of every stripe, much to the astonishment, ridicule, and—later—regret of his rivals.

While Richard Wright handled marketing overseas and Edward F. Small built up the western U.S. trade, Duke himself decided in 1884 to meet his competitors head on in New York City, the largest market and manufacturing center of the cigarette business. He moved to the city, established a local factory, and commenced an all-out war against the four leading companies—Allen & Ginter, Kinney Brothers, and Goodwin, all of New York City, and Kimball of Rochester, New York. The Big Four sold 80 percent of the nation's 409 million cigarettes in 1880. After a few years of Duke's relentless campaign, the total market had swollen to 2.2 billion, and W. Duke & Sons owned 38 percent of it. The Duke name appeared on billboards, storefront windows, and the sides of barns around the country, as well as on some 380,000 chairs Duke distributed free of charge to tobacconists. By 1889, company sales reached $4.25 million and net income was one-tenth of that. Duke had grown to dominance of the cigarette business in a single decade and, shortly, was to duplicate the feat worldwide.

Though triumphant, Duke was faced with the prospect of continuing bitter competition and restricted profits. The 32-year-old veteran thereupon proposed a solution that was startling in scope: to merge all five of the competitors and, by joining forces, bring to an end the wasteful price warfare. His fellow manufacturers at first balked at the initiative, but they eventually agreed and in January 1890 formed The American Tobacco Company, its $25 million in capital divided among ten incorporators, with J.B. Duke named president. The new company, one of the first true combinations in the history of U.S. business, controlled 80 percent of the nation's cigarette business and showed a net profit of $3 million in its first year.

Whereas American Tobacco was a large concern, it was by no means the entire tobacco industry, and having once captured the cigarette business Duke set to work on the rest of the tobacco world. In 1891, American Tobacco bought out 80 percent of the relatively minor snuff business; four years later, Duke launched what has come to be known as the "plug wars." Between 1895 and 1898, American Tobacco waged a prolonged struggle to enter the field of plug, or chewing, tobacco, the largest of the various tobacco markets. With this move Duke made clear the extent of his ambitions, and a number of the original American Tobacco incorporators saw fit to sell their stock rather than join him in what they saw as a foolhardy battle against superior odds. Duke's ambition proved to be realistic, however, and after three short years of price wars and buyouts he had secured more than 60 percent of the vast plug market, including such later giants as Lorillard, Liggett & Meyers, and Drummond. Duke's methods in doing so were much like those he used in the snuff, smoking tobacco, and cigar segments of the industry. Selective price wars were followed by acquisitions, followed by the return of prices to a more profitable and unchallenged level. Many of these practices were in violation of the Sherman Antitrust Act, one of whose more spectacular victims would later be J.B. Duke. For a long time the extent of American Tobacco's holdings was not obvious, as many of Duke's 250 acquisitions managed to maintain secrecy about their new affiliation; neither Congress nor the executive branch of government became interested in taking on the combinations until the first decade of the next century.

Company Perspectives:

Behind our brands is a heritage of innovation few can match. In 1795, a grain mill operator named Jacob Beam filled his first barrel of bourbon . . . and more than two centuries later, the bourbon that bears his great-grandson's name remains true to its unsurpassed authenticity. In 1904, a company founded by a jewelry repairman improved the workplace with the invention of the ring binder . . . and Wilson Jones still sells hundreds of millions of them year after year. In 1924, Master Lock founder Harry Soref invented the laminated padlock . . . and it remains the "Tough Under Fire" market leader today. In 1935, two college class-mates, Phil Young and Fred Bommer, set out to create a superior golf ball; they named it Titleist and began the longest-running success story in golf. In 1937, a young inventor named Al Moen created the single-handle faucet; billions of dollars in sales later, Moen is a household name and our single largest brand. The same spirit of innovation that inspired these pioneers runs through our operations today. We see building our brands for internal growth as our best investment. So to leverage the imagination of our inventors, researchers and developers, we invest heavily in product development to deliver next-generation innovations to consumers.

At the conclusion of the plug wars in 1898, Duke united his various plug companies into a new holding company called Continental Tobacco Company, most of whose stock was in turn owned by American Tobacco. In 1901, American Tobacco bought itself the largest share of the cigar industry, which, however, frustrated all efforts at monopoly because of the difficulty and variety of cigar manufacture; in the same year, American Tobacco acquired a controlling interest in what would become the dominant retailer of tobacco in the country, United Cigar Stores Company. Having thus finished off nearly the entire domestic tobacco industry, Duke tightened his grip on his family of holdings, in 1901 forming and retaining the largest shareholding in Consolidated Tobacco Company, which in turn bought up the assets of the former American and Continental companies in a transaction that netted him a tidy profit while also providing more direct corporate control. Finally, Duke began to expand internationally. After a nationwide price war in England against a coalition of the leading British tobacco men, the two sides agreed not to compete in each other's countries and to pursue jointly the rest of the world's markets through a company called British-American Tobacco Company, two-thirds of which was won by James Duke and his allies. Even at this early date, the overseas retail trade was significant. British-American soon employed some 25,000 salesmen in Asia alone, all of them working under Duke's director of foreign sales, James A. Thomas.

Duke's control of United Cigar Stores' more than 500 outlets gave the public a clearer picture of the extent of Duke's domain, and his company soon faced rising criticism and opposition, some of it violent. Those in both the industry and the public had reason to dislike Duke and his cartel; Kentucky tobacco growers, for example, their prices repeatedly lowered by the single large buyer in town, banded together in 1906 to burn down a number of the trust's large tobacco warehouses. More serious was the increasing pressure brought to bear by the U.S. Department of Justice, which took heart under the administration of President Theodore Roosevelt and began a series of antitrust actions against the industrial combines. In 1907, the department filed suit against Duke's creation, now once again called American Tobacco Company, and in 1911 the Supreme Court agreed that the trust must be dissolved to restore competition to the tobacco industry. Total corporate assets were estimated at more than $500 million.

From the complex dissolution of American Tobacco, designed and overseen by James Duke himself, came the elements of the modern tobacco industry. Spun off as new corporate entities were Liggett & Meyers, Lorillard, R.J. Reynolds, and a new, smaller American Tobacco Company. With the exception of Reynolds, these companies were given assets in all phases of the tobacco business, and Reynolds, the youngest and most aggressive of the companies, soon acquired what it lacked. Control of British-American Tobacco was lost to the British, where it has remained. Duke turned over direction of American Tobacco to Percival S. Hill, one of his veteran lieutenants, and himself went with British-American as chairman and one of its directors. The founder retained large holdings of stock in each of the newly formed spin-offs and, upon his death, left a great deal of money to the eponymous Duke University and a score of other charitable causes.

Growth during World War II

At the time of its dissolution, the tobacco industry still exhibited two characteristics soon to be swept aside by modern advertising and changing tastes. The business continued to be dominated by chewing tobacco, and it featured a plethora of brands. In 1903, for example, no fewer than 12,600 brands of chewing tobacco were listed by an industry catalog, along with 2,124 types of cigarettes. In 1913, Joshua Reynolds, founder of R.J. Reynolds, introduced the era of nationally known cigarette brands with his new Camel, a blend of bright leaf and sweet burley tobacco that took the country by storm. Camel was probably the most successful cigarette ever launched, and in 1916 American Tobacco answered with Lucky Strike, while Liggett & Meyers pushed its Chesterfield. The blitz of advertising that followed caused an enormous upsurge in national consumption, from 25 billion cigarettes in 1916 to 53 billion three years later. By 1923, cigarettes had passed chewing tobacco as America's favorite form of nicotine, an evolution helped immeasurably by the growing acceptance of women smokers, for whom the cigarette was the only fashionable form of smoking.

Under the leadership of Percival Hill and, after 1926, his son George Washington Hill, American Tobacco battled Reynolds for decades in the race for cigarette dominance. Each of the Big Four manufacturers settled on one or, at most, a few brands and spent inordinate amounts of money on advertising in both print and radio formats. The Great Depression years were not as bad for the tobacco companies as they were for many industries. Consumption in 1940 was nevertheless no higher than it had been ten years before, with Lucky Strike sales hovering at around 40 billion cigarettes annually. World War II and its attendant anxieties provided an instant sales boost, however, pushing Lucky Strike totals to 60 billion by 1945 and 100 billion a few years later. American Tobacco also found a winner in Pall Mall, which ushered in the "king size" era of 85-millimeter cigarettes in 1939 and soon was challenging Lucky Strike and Camel for the top spot. So complete was the triumph of the cigarette that when American Tobacco's sales reached $764 million in 1946, fully 95 percent of it was generated by cigarettes.

Key Dates:

1890:: The American Tobacco Company is formed.
1911:: The U.S. Supreme Court orders the dissolution of the American Tobacco Company.
1969:: After diversifying into alcohol, office products, and other non-tobacco businesses earlier in the decade, American Tobacco changes its name to American Brands.
1979:: American Brands acquires The Franklin Life Insurance Company.
1991:: American Brands greatly increases its distilled spirits business by acquiring seven brands from Seagram Company.
1994:: American Brands exits the tobacco business.
1996:: American Brands changes its name to Fortune Brands, Inc.
1999:: Fortune Brands acquires Schrock Cabinet Co.
2002:: Omega Holdings, Inc., the fourth-largest cabinet maker in the United States, is acquired.
2003:: Fortune acquires Therma-Tru Holdings, Inc., the leading brand of residential entry doors in the United States, in a $924 million transaction.

Postwar Years

The immediate postwar years were good for American Tobacco, which upped its overall share of the domestic tobacco market to 32.6 percent in 1953. However, that would prove to be the high-water mark for the company's cigarette business. The year before, R.J. Reynolds introduced Winston, the first filtered cigarette, and inaugurated the trend toward lighter and less harmful smokes. American Tobacco replied with its Herbert Tareyton Filters in 1954, but with both Lucky and Pall Mall among the top three sellers overall it felt no urgency about the filter business and did not spend the money and effort needed to establish its brands in the new category. This failure would be crucial in determining the subsequent development of American Tobacco, which never did catch up to its competitors and eventually assumed a minor role in the cigarette world. While Reynolds and later Philip Morris reaped fortunes with Winston and Marlboro, American Tobacco belatedly pushed losers such as Hit Parade, a cigarette so unpopular that the company was reportedly unable to give away free samples.

In the long run, however, American Tobacco's relative failure in cigarettes may have been a blessing. Beginning in the mid-1960s, the company used the steady cash flow from its remaining tobacco business to make a number of promising acquisitions. Chief among these were Gallagher Ltd., one of the United Kingdom's largest tobacco companies; James B. Beam Distilling Company; Sunshine Biscuits; Duffy-Mott; and several makers of office products. In recognition of the company's changing profile, it was renamed American Brands in 1969, by which date its share of the domestic tobacco market had slipped to 20 percent and continued to decline. After a handful of other minor acquisitions, American Brands made its largest purchase in 1979, buying The Franklin Life Insurance Company, the tenth largest life insurer in the United States. By that time, non-tobacco assets were generating one-third of American Brands' operating income of $364 million, and the company's diversification program generally was regarded as a modest success.

American Brands, however, was weakest in the most lucrative of its markets, domestic tobacco. The increasing stigma attached to tobacco sales and the threat of government restrictions have ensured immense profits for those few companies still in the U.S. tobacco business, as no new potential competitors are willing to venture into such troubled waters. Even as the cigarette makers diversify, therefore, domestic tobacco continues to pay up to 35 percent on every sales dollar, providing cash needed to diversify further out of tobacco. In domestic tobacco, American Brands' share of the market eventually fell to the neighborhood of ten percent. The $1.6 billion in sales generated there in 1990, however, returned more operating income than did the company's $6.4 billion in overseas tobacco business, where margins were much tighter and equaled the return of all of the non-tobacco divisions taken together.

American Brands fought off a takeover bid by E-II Holdings in the late 1980s and significantly strengthened its position in liquor and office products. Its liquor division was the third-largest seller of spirits in the United States, its office products division was billed as the world's largest, and Gallagher Limited had grown into the leading U.K. tobacco company, far outstripping its parent company's tobacco sales. Earnings growth had been steady for years at American Brands, whose balanced revenue structure rendered the company relatively immune to sudden downturns in any one area.

Without Tobacco in the 1990s

In 1991, American Brands strengthened its hold on the distilled spirits market by acquiring seven brands from the Seagram Company. American spent $372.5 million for the brands, which represented approximately one-quarter of giant Seagram's sales in the United States. In the midst of a down turn in liquor consumption, Seagram had decided that those who were drinking less should drink better. Thus, it wanted to unload some of its less prestigious brands. American, however, was deliberately pursuing the opposite tack, aiming for more budget-conscious consumers. The brands it took over from Seagram were the American whiskies Calvert Extra and Kessler, Canadian whisky Lord Calvert, Calvert gin, Ronrico rum, Wolfschmidt vodka, and Leroux liquor. The acquisition made American's subsidiary Jim Beam Brand Company the third largest spirits company in the United States. American's strategy seemed profitable. Though its new liquor brands and its tobacco brands lacked both snob appeal and great market share, they did make money. Profits rose to record levels in 1991, with a rise of almost 40 percent for the year. Liquor sales, bucked by the Seagram acquisition, rose 12 percent, and tobacco sales rose all of 1 percent. This small rise, however, was the first increase for American since 1965.

By mid-1992, American Brands was confident that it had found a way to hang onto its tobacco business despite hard times for the industry. The threat of lawsuits and overall decline in smoking made conditions harsh domestically, and U.S. tobacco sales overall were declining by about 3 percent annually. However, American energetically pursued a low-price strategy. It introduced several new brands, all priced at several dollars less per carton than leading brands like Marlboro and Winston. Though American's Pall Mall was fading, with sales dropping almost 20 percent in 1991, its new Misty and Montclair racked up sales. Extensive advertising trumpeted the new brands' principal virtue: they were cheap. Similarly, in its spirits division, American's marketers claimed that its brands were just as good as the ones that cost more. The company seemed to have hit on a winning strategy, so it was somewhat of a surprise when in April 1994 American sold off all its American tobacco business. B.A.T. Industries, long ago the British sister of Duke's American Tobacco, bought up American Brands' tobacco holdings for $1 billion. Tobacco had made up 58 percent of revenues and 66 percent of profits for American in 1991. Now it was out of tobacco altogether except for one British cigarette manufacturer, Gallagher.

Six months after B.A.T. bought the tobacco division, American also sold off its profitable insurance subsidiary, Franklin Life Insurance Co. Franklin was bought by American General Corp. in a deal estimated to be worth $1.2 billion. Franklin had assets of $6.2 billion and had a strong market share, principally in small towns and with middle-income blue-collar customers. The company was a money-maker for its parent, yet it was American's only financial service unit, and in many ways American looked better without it. After divesting Franklin, American focused on consumer goods, which were still were fairly mixed, from golf shoes to gin.

The company then changed its name in 1996, from American Brands to Fortune Brands. This came after the company sold the last vestige of its tobacco business, its British unit, Gallagher. The company was concerned that investors still associated its old name with a tobacco company. For example, when a smoker in Florida won a substantial jury award against another tobacco company in August 1995, American's stock suffered. The newly named company's CEO, Thomas Hays, explained the rationale behind the choice, saying, "People talk a lot about something being fortunate or making a fortune, which is certainly what we want to do for our shareholders" (from a December 9, 1996 interview in Fortune magazine).

By the late 1990s, Fortune was rather different from what it had been ten years earlier. After getting rid of its tobacco holdings, Fortune began buying up companies in the home and office products area, such as Schrock Cabinet Co. and Apollo Presentation Products, a maker of overhead projectors. It also bought in the liquor segment, picking up Geyser Peak Winery in 1998 and entering an agreement in 1999 with two European liquor companies to jointly distribute their spirits worldwide. Fortune also vowed to better manage the brands in its portfolio, and in 1999 took a charge of $1.2 billion to restructure and write down goodwill. The company also announced it would cut costs by reducing its corporate staff by one-third and moving its headquarters to Lincolnshire, Illinois, where its office products division already was located.

Acquisitions Fuel Growth in the 21st Century

Fortune's impressive collection of leading brands performed admirably at the turn of the century, encouraging management to expand even as the economy slipped into a recession. The company completed nearly a dozen acquisitions during the early years of the century's first decade, focusing its most significant efforts on expanding its home and hardware segment, the company's fast-growing business and the source of nearly half of its annual revenues. In 2002, Fortune spent $538 million to acquire Omega Holdings, Inc., a leading manufacturer of cabinetry. Omega ranked as the fourth-largest cabinet maker in the country, with its addition to Fortune's operations adding custom and frameless semi-custom lines to the company's cabinetry offerings. In 2003, the company's acquisitive activity intensified considerably, as it bolstered its brand holdings in both the home and hardware segment and the spirits and wine segment. In April, Fortune acquired American Lock Company, a manufacturer of commercial locks. In June, it acquired Capital Cabinet Corporation, which supplied cabinets to the construction market in the Southwest. In July, the company acquired Wild Horse Winery, a producer of ultra-premium California wines. By far the largest acquisition of the year was completed in November, when Fortune spent $924 million to acquire the leading manufacturer of residential entry doors in the United States, Therma-Tru Holdings, Inc.

After a half-century of diversifying beyond tobacco, Fortune's reinvention of itself proved to be a highly successful accomplishment. Between 2000 and 2003, the company's annual revenue increased nearly $500 million, reaching $6.21 billion after the more than $1 billion spent on acquisitions in 2003. Profits were increasing robustly, with the nearly $580 million in net income posted in 2003 testifying to the strength of the company's market leading brands. As the company prepared for the future, it was expected to leverage the strength of its existing brands to acquire other leading brands in its four sectors of operation. As it did so, the assiduous brand management and marketing that made its past a success was expected to deliver equal success to the company's endeavors in the years ahead.

Principal Subsidiaries

Acco World Corporation; Acco Brands, Inc.; Masterbrand Industries, Inc.; Jim Beam Brands Worldwide, Inc.; Acushnet Company.

Principal Divisions

Home and Hardware; Spirits and Wine; Golf; Office Products.

Principal Competitors

Brown-Forman Corporation; Diageo PLC; Masco Corporation.

Fortune Brands, Inc.

views updated Jun 27 2018

Fortune Brands, Inc.

300 Tower Parkway
Lincolnshire, Illinois 60069-3640
USA
Telephone: (847) 484-4400
Fax: (847) 478-0073
Web site: www.fortunebrands.com

SIGN BOY CAMPAIGN

OVERVIEW

FootJoy, owned by Fortune Brands, Inc., sold more golf shoes during the 1990s than any other company by keeping their innovative shoes on the feet of the world's best golfers. Two events in 1996, however, caused the company, which also made socks and gloves, to restrategize its advertising. Not only did Nike, Inc., announce it would begin designing golf shoes, but it agreed to pay champion golfer Tiger Woods $8 million a year to endorse them. Fearful that Nike would dominate the burgeoning younger market of golfers, FootJoy released its quirky "Sign Boy" campaign to attract young players.

In 1998 FootJoy awarded its estimated $5 to $7 million advertising budget to ad agency Arnold Worldwide Partners. Print ads and television spots appeared in January 1999 starring comedian Matt Griesser, who played the campaign's character titled "Sign Boy," a moniker for the standard-bearer or person carrying the cumbersome scoreboard from hole to hole during golf tournaments. In the first eight commercials Sign Boy pestered golfers, sometimes mid-swing, with his overzealous blathering and obsession over FootJoy shoes. With a background in improvisational comedy, Griesser ad-libbed every commercial, which appeared on channels such as ESPN, NBC, and ABC. In one spot Sign Boy dove into a water hazard while wearing nothing but FootJoy shoes. The golfers Phil Mickelson and David Toms looked on in horror. Another spot showed Sign Boy slinking into a locker room just to sniff the FootJoy shoes of professional golfers. Another featured him nabbing Ernie Els's toothbrush. With the exception of a yearlong hiatus in 2002, the "Sign Boy" campaign expanded to include Internet ads as well as on-site promotions where Griesser would actually heckle players during golf tournaments.

The campaign collected a Silver EFFIE Award in 2001 and helped increase FootJoy sales 10 percent in the market of people under age 30. Andy Jones, marketing vice president at FootJoy, told the Palm Beach Post, "Ultimately the judge of any advertising campaign is market-share growth. During the campaign we've experienced significant market-share growth in both golf shoes and golf gloves."

HISTORICAL CONTEXT

Fortune Brands, the corporation that owned alcohol brands such as Jim Beam and Knob Creek, purchased FootJoy in 1986. Running non-humorous advertising that usually featured golfers, FootJoy dominated the golf-shoe industry during the 1990s. It was only after Nike announced its upcoming golf shoe that FootJoy rethought its entire marketing strategy. Not only had Nike dominated the outside-athletic-shoe industry, but the titan was showing a growing interest in golf, first with its introduction of Nike golf apparel. Then it offered world-champion golfer Tiger Woods an $8 million endorsement in 1996. Woods, who was playing Masters Tournaments by the age of 19, appealed to the under-30-year-old age group. Soon afterward FootJoy senior product manager Tim Murphy told Adweek (eastern edition) that FootJoy had experienced an erosion in its market share among younger customers since Nike engaged Woods.

In 1998 FootJoy asked Arnold Worldwide to rebrand the company's shoes for a younger audience. Arnold Worldwide's senior vice president, Jamie Graham, worked on the project with Ron Harper, the agency's senior art director. Graham explained to Shoot, "We were in the right place at the right time, because Nike was coming along, doing some very cool stuff with Tiger Woods. FootJoy was worried about being perceived as old-fashioned, so they gave us more [freedom] than they might otherwise have done."

The Sign Boy character was first conceived by Harper, who recalled a friend raving about serving as a standard-bearer at a tournament. Harper and Graham began strategizing FootJoy's first humorous television commercial. For the casting call they titled their scripts after player nicknames such as "Philly Mick" for Phil Mickelson and "DL3" for Davis Love III. After screening 100 candidates Harper and Graham chose actor-comedian Matt Griesser, who not only picked up on the nickname references but also began lampooning different golfers during the cast selection. "He nailed David Duval's swing in the audition room. We couldn't get rid of him, in fact," Graham said to the Palm Beach Post.

TARGET MARKET

The "Sign Boy" campaign targeted golfers and golf enthusiasts under 30 years old. It also hoped to retain FootJoy's core golf customers while maintaining the brand's rank as the golf-shoe industry leader. To reach this younger demographic, the campaign used humor, a quality not typically found in golf commercials before 1999. "A lot of golf commercials in the past were just Lee Trevino telling people to use Top-Flite," Griesser told the Florida Times-Union. "FootJoy was trying to reach a younger audience and one way to do it is with humor." In a spot with British Open champion David Duval, Sign Boy began testing wind speed for the golfer and then rambled on about what club he should use. The spot ended with Sign Boy heaping praise upon Duval's choice of FootJoy shoes. Sign Boy also made appearances at tournaments. During Rhode Island Country Club's CVS Classic, Griesser told driving-distance record holder John Daly that he needed to lengthen his already lengthy backswing if he was serious about driving the golf ball.

Aware that its target market would grow tired of seeing the same three or four commercials played over and over, Arnold Worldwide filmed eight commercials total. Graham explained to Shoot, "People who watch golf watch it religiously, so the same people who watch golf this weekend will see all the golf advertising over and over again. They appreciate the fact that we give them more, rather than less, commercials. Sign Boy himself has a cult following on the tours. He makes appearances and goes to charity golf events."

COMPETITION

In 1998 Etonic Athletic Worldwide, one of America's leading makers of golf shoes, ran television and prints advertising that claimed their new plastic-cleated shoes caused less damage to fairway turf than FootJoy shoes. The print, created by ad agency Greenberg Seronick O'Leary & Partners of Boston, ran in Golf Digest, Golfweek, and Golf Magazine. FootJoy immediately sued Etonic, stating that FootJoy had been making spikeless, fairway-friendly shoes since 1959. FootJoy demanded Etonic stop the campaign and pay damages.

SECOND CITY

Before his role as the blundering sign carrier in a FootJoy shoe campaign titled "Sign Boy," Matt Griesser performed improvisational comedy for the Los Angeles troupe of Second City. Second City was a Chicago-based entertainment program famous for launching the careers of, among others, comedians John Candy, Eugene Levy, and Martin Short.

In August 1996, while donning a black Nike hat with the company's "swoosh" emblem, Tiger Woods won his third U.S. Amateur Championship. After the tournament he announced that he would begin endorsing Nike, which analysts estimated would earn Woods $8 million per year. At the Greater Milwaukee Open that took place the following weekend, Woods dressed in more Nike apparel, which included Nike golf shoes. Bob Wood, president of Nike Golf, said to Brandweek, "Our philosophy at Nike Golf, as well as at Nike, is to start with the best players, make product that works for them, and establish ourselves that way." Not only would Tiger Woods continue endorsing Nike shoes, but Nike also rolled out its own line of golf balls in 1999 and had introduced clubs by 2002. After Woods first announced the relationship with Nike, one retailer, Susan French, told the Portland Oregonian that she immediately sold out of her 3,000 Nike hats and ordered an additional 750 to keep up with demand. "They want the hat, they want a shirt, they want any sort of memento," she said. Nike continued using Woods's endorsements, each of which featured the tagline "It's time to change."

MARKETING STRATEGY

The "Sign Boy" television spots first appeared on January 8, 1999, during the Mercedes Championship on ESPN, and later rotated across network channels NBC, CBS, and ABC and on the cable channel USA Network. Initial commercials ended with the FootJoy taglines "The No. 1 shoe in golf" or "The No. 1 glove in golf." The first eight spots were also filmed unscripted. Professional golfers featured in the spots, such as Davis Love III, Justin Leonard, Phil Mickelson, David Duval, and Jesper Parnevik, were asked to react with Sign Boy as they would any tournament volunteer. Sign Boy, played by Griesser, pestered, distracted, and admired the golfers with overzealousness as they attempted to golf. "We use him in a specific relationship with all the pros, mashing on them and telling them what superb footwear they have," Graham explained to Shoot. "His particular obsession is that he knows every single style and brand of shoe inside out. We engage him in good-natured banter with the pro golfers."

The "Sign Boy" campaign took a hiatus in 2002 when FootJoy released its poorly received "Golf Gods" campaign, which featured animated golfers receiving superpowers from their FootJoy shoes. Graham told the Palm Beach Post, "[FootJoy] got hundreds of e-mails, hundreds and thousands of e-mails saying, 'Hey, where's Sign Boy? What have you people done? And by the way, we hate these Golf Gods.'" Andy Jones, FootJoy's vice president for marketing, said to Shoot, "I think the best thing we can say about it is that it was a mistake…. We pushed the envelope with Sign Boy and we were trying to push the envelope again." By 2003 the "Sign Boy" campaign had resumed with five new spots, including one that featured Incredible Technologies, Inc.'s video-golf game Golden Tee. By 2005 the campaign included Internet banner ads, and its budget had escalated from an estimated $5 million to $7 million.

As the campaign progressed Griesser increased his public appearances at tournaments. In 2005 Sign Boy stumbled into the audience at the CVS Charity Classic golf tournament. Craig Stadler, a well-built professional golfer with thick facial hair, sat beside his son and other golfers waiting for the father-son tournament to begin. According to the Providence Journal, the crowd exploded with laughter as Sign Boy pointed back and forth between both Stadlers and said, "Walrus. Little Walrus. Walrus. Little Walrus." Next he teased Jay and Bill Haas by repeating, "Big Haas. Little Haas. Big Haas. Little Haas."

Each year the campaign released more commercials than most industry competitors. "We shoot them at breakneck speed," Graham stated to Shoot. "I think the thing with humor is, the more you have—as long as it's funny—the better. You don't want to tell the same joke over and over again. So even though some of these spots don't air nearly as much as a purist would say they should, it satisfies us because it never gets boring."

OUTCOME

The "Sign Boy" campaign earned a Silver EFFIE Award in 2001, increased FootJoy sales 10 percent with the under-30 market, and stoked FootJoy's lead over the rest of the industry. The campaign also injected golf advertising with humor, something it had lacked before the campaign's 1999 release. In 2001 Griesser said to the Portland Oregonian, "Now you can see more humor in golf ads all the time. I like to think that the ads I've been in also have served to reveal more of the golfers' personalities." The campaign reaped praise from cable station the Golf Channel and from sports publications such as Golf Magazine, Sports Illustrated, Golf Plus, Golfweek, and Golf World.

TIGER WOODS

In 1996 world-champion golfer Tiger Woods was featured in a Nike Golf television spot that exposed racist policies still lingering on a small group of American golf courses. In the spot, which aired during a Monday night NFL football game, Tiger stated, "There are still golf courses in the United States that I cannot play because of the color of my skin. I'm told I'm not ready for you. Are you ready for me?" The spot was followed by Nike Golf's tagline, "It's time to change."

During the campaign's first five months FootJoy sales increased 16 percent over the previous year-to-date figures. The campaign's lighthearted humor, according to some analysts, simultaneously appealed to older and younger consumers. Graham told Brandweek, "Only FootJoy can talk about tour dominance, which they do via these ads in a way that appeals to young players without putting off the older guy." Griesser's personality as Sign Boy far exceeded the creatives' expectations for the character, which originally called for "a doofy-looking guy who walks around in very long shorts." Arnold Worldwide originally gave the campaign a life expectancy of three years, and was pleased to be proven wrong when it exceeded five years.