Nalco Chemical Corporation

views updated May 23 2018

Nalco Chemical Corporation

One Nalco Center
Naperville, Illinois 60566-1024
U.S.A.
(312) 961-9500

Public Company
Incorporated:
April 21, 1928 as National Aluminate
Corporation
Employees: 5,065
Sales: $736 million
Market value: $1.36 billion
Stock Index: New York

Nalco Chemical Company began in 1928 as National Aluminate Corporationthe result of a merger between Chicago Chemical Company and Aluminate Sales Corporation. Founded by Herbert A. Kern and P. Wilson Evans as a water treatment chemical supplier, Nalco is now engaged in the production and sale of chemicals and technology used in water treatment, pollution control, oil production and refining, steel making, energy conservation, paper-making, and mining. Within the past 59 years, the company has grown to be one of the largest specialty chemical companies in the United States.

Both the Chicago Chemical Company and the Aluminate Sales Corporation manufactured and sold sodium aluminate. Chicago Chemical Company, organized in 1920 by Herbert A. Kern, sold the chemical to industrial plants for boiler feed-water treatment, while Aluminate Sales Corporation, founded in 1922 by P. Wilson Evans, sold sodium aluminate to railroads for the treatment of water used in steam locomotives.

At its inception, Kerns Chicago Chemical Company marketed a water treatment product called Colline to industrial plants in the Chicago area. Unfortunately for the company, the chemical, while very effective on Chicago water, was not quite so effective on other water supplies. Kern found that water is not the same everywhere, and that treatments would vary. He did, however, discover that the chemical compound, called sodium aluminate, was more effective and more universally marketable than Colline. By 1922 Chicago Chemical Company began marketing Kerns Water Softener, KWS Sodium Aluminate.

Both companies held patents on liquid sodium aluminate. Kern contracted Evans Aluminate Sales Corporation to supply the chemical for Chicago Chemicals water treatment business. Soon afterwards, however, the Chicago Chemical Company constructed a new plant in the Clearing Industrial District for the manufacture of sodium aluminate for both companies.

Aluminum Company of America (Alcoa) held several patents, during this time, on the manufacture of dry sodium aluminate. In 1928 Alcoa merged its interests with Chicago Chemical Company and Aluminate Sales Corporation to form National Aluminate Corporation. In 1929 National Aluminate Corporation founded Visco Products Company, manufacturer of chemicals used in drilling oil wells. This company established National Aluminate within the oil industry. Nationals sales for the year 1929 totaled more than one million dollars.

In 1933 Emmett J. Culligan, then a chemist at National, persuaded Herbert Kern to allow National Aluminate to produce a water softening, gel-type chemical zeolite. Culligan was appointed manager of the new zeolite department at the Clearing Facility. The plant was ultimately forced to expand because of the large amount of space needed to manufacture the zeolite. Drying the material required several blocks of streets, leased from the Village of La Grange Park, Illinois. In 1935, after Emmett Culligan left National on friendly terms to start his own water softening company (now known as Culligan International), the company replaced the zeolites with more efficient synthetic icon exchange resins.

In 1937 the company constructed one of the first windowless, air-conditioned plants in the country, across the street from the old factory. Nationals sales for the year 1939, near the end of the Depression, had grown to more than $3.8 million.

From the years 1940 through 1944 the companys sales grew rapidly. During World War II National Aluminate, which provided water treatment for steam locomotives, was classified as part of an essential war industry thus keeping production at peak levels. Immediately after the war, when steam locomotives were replaced by diesel, National was forced to change its products and its market. The company developed combustion catalysts, coding system treatments, and fuel oil additives for diesel engines. In 1949 National Aluminate introduced a new diesel cooling system treatment in pellet form.

In the 1950s the company experienced a rapid expansion in both the domestic and international markets. In 1951 National incorporated its first foreign subsidiary Nalco Italiana S.p.A. in Italy. By 1959 National had acquired several other foreign subsidiaries: Deutsche Nalco-Chemie G.m.b.H. in Germany (1954); Nalco Espanola S.A. in Spain (1955); and Nalco Venezuela C.A. (1959).

Also in the 1950s, National added two new plants for catalyst production and oil field chemicals. To mark expansion into several new markets, National changed its railroad divisions name to the transportation division. The company also penetrated the nuclear power field as a consultant on the land-based prototypes of the first atomic submarines, the first nuclear aircraft carrier, and the nations first nuclear power plant at Shippingport, Pennsylvania.

In April of 1959, National Aluminate Corporation changed its name to Nalco Chemical Company. The name change signaled the companys expansion into new areas. By this time, Nalco manufactured a wide range of specialized chemicals in addition to sodium aluminate, the companys first product. By the end of the 1950s, its sales were approaching $50 million.

During the 1960s the company again expanded in size and scope. With its new polymer technology, Nalco maintained a solid position in the water treatment industry, and set standards in the areas of waste management and pollution control. In 1964 Nalco opened a new factory at Freeport, Texas, for the production of lead antiknock compounds for gasoline. The company employed a new electrolytic process recognized as a major achievement in chemical engineering technology. In October of that same year, Nalcos shares changed hands on the New York Stock Exchange.

Imperial Chemical Industries of the United Kingdom, or ICI, an important part of Nalcos development since the 1930s, was particularly instrumental in the companys growth in the second half of the 1960s. ICI and Nalco shared joint ventures in Katalco in the United States (1966), Nalfloc in Britain (1967), and Anikem in South Africa (1968). Katalco (which has subsequently been sold) produced catalysts for the manufacture of synthetic natural gas, ammonia, and hydrogen. Anikem was the product of a merger between the operations of the Alexander Martin Company of Johannesburg, South Africa (acquired by Nalco in 1967) and part of the operations of another South African company. Nalcos sales for 1966 rose to $100 million, and increased to almost $160 million in 1969.

Because of increased business and growth opportunities, Nalco expanded and consolidated several of its domestic operations during the 1970s. The company established a separate Water Treatment Chemicals Group and a Pulp and Paper Chemicals Group within its Industrial division. The Transportation Chemicals Groups name was changed to Specialty Chemicals and became part of the Industrial division.

Nalco also sold, or closed, several of its operations during this period. The company sold its vegetation control business in 1974, and its Environmental Sciences Group in 1978. Industrial Bio-Test Laboratories, which was purchased in 1965 to conduct the toxicological studies for both governmental and industrial clients, discontinued operations in 1978 because of its inability to recover from a poor image following litigation and questions raised by two federal agencies regarding operation procedures.

Nalcos philosophy of consolidation and expansion continued into the 1980s. W.H. Clark, elected president in 1982, emphasized acquisitions and new product development. To capture more of the worlds markets, Nalco reorganized its International Division into three regions, including Nalco Europe, Nalco Pacific, and Nalco Latin America. Nalco also formed wholly-owned subsidiaries in Argentina, Ecuador, Japan, and Hong Kong and established a new affiliate, P.I. Nalco Perkasa, in Indonesia. The company also expanded its operations in Singapore and South Africa.

In 1984 the federal Environmental Protection Agencys restrictions on the use of lead antiknock compounds in gasoline (first announced in the late 1970s), in addition to the shrinking market for leaded gasoline, forced Nalco to discontinue its antiknock compound business. Production at the antiknock manufacturing plant in Texas was discontinued in 1985, and demolition and decontamination of the plant was to be completed by 1988.

Nalco made several important acquisitions during the first half of the 1980s which allowed Nalco to penetrate several new fields. In 1982 the company purchased Crescent Chemical, and in 1983 Nalco formed an Automotives Chemicals Group, both of which established the company in the automotive industry market. In June of 1985 Nalco also purchased the remaining 80% interest in Adco Products, a specialty chemicals manufacturer for the automotives, industrial, and construction industries, for $18 million in cash. In early 1986 Nalco purchased Penray, a group of three companies which markets a line of automotive chemicals to service professionals, and automobile owners, for $15.6 million in cash.

In 1984 Fortune magazine named Nalco one of the thirteen Corporate Stars of the Decade based on the 21.5% return on shareholders equity over the period of a decade. In 1985 Forbes magazine also commended Nalcos stock performance on a five year return on shareholders equity of 22.8%.

In the aftermath of the accident at the Union Carbide plant in Bhopal, India, where a toxic gas leak killed 2,000 people and injured 15,000 in December of 1984, Nalco paid special attention to safety procedures. In August of 1985, for the first time in its history, Nalco opened its Clearing plant, the companys oldest and largest factory, for public inspection. In 1986 Nalco moved its executive offices to Naperville, Illinois.

Nalco has grown from a manufacturer of water treatment chemicals into one of the largest specialty chemicals companies in the United States. While the company has had its share of disappointment in several markets, namely oil-products and gasoline, the outlook for the future is optimistic. By consolidating its divisions and expanding its domestic as well as international holdings, Nalco Chemical Company will continue to be a leader in its field.

Principal Subsidiaries

Day-Glo Color Corporation; The Penray Companies; Chicago Chemical Company (Illinois); Circuit Services Corporation (Minnesota); Industrial Bio-Test Laboratories, Inc. (Delaware); Visco Products, Inc. (Texas); Nalco International Sales Company (Delaware); Nalco Resources Investment Company (Texas); Adco Products, Inc. (Michigan); W.R. Hatch, Corporation; Deutsche Nalco-Chemie, G.m.b.H. (Germany); Nalco Capital Corporation, A.G. (Switzerland); Nalco Chemical A.B. (Sweden); Nalco Chemical B.V. (Holland); Nalco Chemical Company (Philippines) Inc. (Philippines); Nalco Chemical Gesellschaft m.b.H. (Austria); Nalco Chemical (H.K.) Limited (Hong Kong); Nalco de Venezuela, C.A. (Venezuela); Nalco Espanola, S.A. (Spain); Nalco Europe S.A.R.L. (France); Nalco France S.A.R.L. (France); Nalco Italiana, S.p.A. (Italy); Nalco Limited (England); Nalco Productos Quimicos de Chile Limitada (Chile) (80%); Nalco Productos Quimicos de Chile Limitada (Brazil); Nalquimica del Ecuador S.A. (Ecuador); Nalquimica, S.A. (Argentina); Quimica Nalco de Columbia S.A. (Columbia); Suomen Nalco Oy (Finland); Nalco Saudi Company Limited (Saudi Arabia) (60%).

Nalco Chemical Corporation

views updated May 18 2018

Nalco Chemical Corporation

One Nalco Center
Napierville, Illinois 60566-1024
U.S.A.
(708) 305-1000
Fax: (708) 305-2900

Public Company
Incorporated:
1928 as National Aluminate Corporation
Employees: 5,601
Sales: $1.35 billion
Stock Exchanges: New York
SICs: 2899 Chemicals & Chemical Preparations Not
Elsewhere Classified; 2819 Industrial Inorganic Chemicals,
Not Elsewhere Classified; 2860 Industrial Organic
Chemicals; 2820 Plastics Materials & Synthetics; 5169
Boiler Compounds & Chemicals; 7389 Water Treatment
Equipment, Services & Supplies

With nearly one-fifth of the global market for water treatment chemicals, Nalco Chemical Company dominates that $3 billion industry. By making good on its corporate pledge to find the customer need and fill it, Nalco expanded from a base in water treatment into the production and sale of specialty chemicals and devices used in pollution control, oil production and refining, steel making, energy conservation, paper-making, food production, and mining. In the increasingly regulated and efficiency-oriented 1990s, Nalco worked to provide its diverse industrial customers with the means to solve their problems. By the mid-1990s, water treatment products only constituted about one-third of annual sales, and the company ranked as one of the largest specialty chemical suppliers in the United States.

The merger that formed the National Aluminate Corporation came as the result of a natural synergy between the Chicago Chemical Company and the Aluminum Sales Corporation. The former company, organized in 1920 by Herbert A. Kern, had sold sodium aluminate to industrial plants for boiler feed-water treatment, while the latter, founded in 1922 by P. Wilson Evans, sold sodium aluminate to railroads for the treatment of water used in steam locomotives.

At its inception, Kerns Chicago Chemical Company marketed a water treatment product called Colline to industrial plants in the Chicago area. Unfortunately for the company, the chemical, while very effective on Chicago water, was not quite so effective on other water supplies. Kern found that water was not the same everywhere, and that treatments would therefore vary. He did, however, discover that the chemical compound sodium aluminate was more effective and more universally marketable than Colline. By 1922 Chicago Chemical Company began marketing Kerns Water Softener, KWS Sodium Aluminate. Kern contracted Evans Aluminate Sales Corporation to supply the chemical for Chicago Chemicals water treatment business. Soon afterwards, however, the Chicago Chemical Company constructed a new plant in the Clearing Industrial District for the manufacture of sodium aluminate for both companies.

Nalco was formed in 1928 as the National Aluminate Corporation, the result of a merger between Chicago Chemical Company and Aluminate Sales Corporation, both of which manufactured and sold sodium aluminate, and some of the interests of the Aluminum Company of America (Alcoa), which held several patents on the manufacture of dry sodium aluminate. By 1929 the National Aluminate Corporation founded Visco Products Company to manufacture chemicals used in drilling oil wells. This company established National Aluminate within the oil industry. Nationals sales for the year 1929 totaled more than one million dollars.

In 1933 Emmett J. Culligan, then a chemist at National, persuaded Herbert Kern to allow the company to produce a water softening, gel-type chemical zeolite. Culligan was appointed manager of the new zeolite department at the Clearing Facility. The plant was ultimately forced to expand because of the large amount of space needed to manufacture the zeolite. Drying the material required several blocks of streets, leased from the Village of La Grange Park, Illinois. In 1935, after Emmett Culligan left National on friendly terms to start his own water softening company (now known as Culligan International), the company replaced the zeolites with more efficient synthetic ion exchange resins.

In 1937 the company constructed one of the first windowless, air-conditioned plants in the country, across the street from the old factory. Nationals sales for the year 1939, near the end of the Depression, had grown to more than $3.8 million. From the years 1940 through 1944 the companys sales grew rapidly. During World War II National Aluminate, which provided water treatment for steam locomotives, was classified as part of an essential war industry, thus keeping production at peak levels. Immediately after the war, when steam locomotives were replaced by diesel, National was forced to change its products and its market. The company developed combustion catalysts, coding system treatments, and fuel oil additives for diesel engines. In 1949 National Aluminate introduced a new diesel cooling system treatment in pellet form.

In the 1950s the company experienced a rapid expansion in both the domestic and international markets. In 1951 National incorporated its first foreign subsidiary, Nalco Italiana S.p.A., in Italy. By 1959 National had acquired several other foreign subsidiaries: Deutsche-Nalco-Chemie G.m.b.H. in Germany (1954); Nalco Española S.A. in Spain (1955); and Nalco Venezuela C.A. (1959).

Also in the 1950s, National added two new plants for catalyst production and oil field chemicals. To mark expansion into several new markets, National changed its railroad divisions name to the transportation division. The company also penetrated the nuclear power field as a consultant on the land-based prototypes of the first atomic submarines, the first nuclear aircraft carrier, and the nations first nuclear power plant at Shippingport, Pennsylvania.

In April of 1959, National Aluminate Corporation changed its name to Nalco Chemical Company. The name change signaled the companys expansion into new areas. By this time, Nalco manufactured a wide range of specialized chemicals in addition to sodium aluminate, the companys first product. By the end of the 1950s, its sales were approaching $50 million.

During the 1960s the company again expanded in size and scope. With its new polymer technology, Nalco maintained a solid position in the water treatment industry, and set standards in the areas of waste management and pollution control. In 1964 Nalco opened a new factory at Freeport, Texas, for the production of lead antiknock compounds for gasoline. The company employed a new electrolytic process recognized as a major achievement in chemical engineering technology. In October of that same year, Nalcos shares changed hands on the New York Stock Exchange.

Imperial Chemical Industries of the United Kingdom, or ICI, an important part of Nalcos development since the 1930s, was particularly instrumental in the companys growth in the second half of the 1960s. ICI and Nalco shared joint ventures in Katalco in the United States (1966), Nalfloc in Britain (1967), and An-ikem in South Africa (1968). Katalco (which was subsequently sold) produced catalysts for the manufacture of synthetic natural gas, ammonia, and hydrogen. Anikem was the product of a merger between the operations of the Alexander Martin Company of Johannesburg, South Africa (acquired by Nalco in 1967) and part of the operations of another South African company. Nalcos sales for 1966 rose to $100 million, and increased to almost $160 million in 1969.

Because of increased business and growth opportunities, Nalco expanded and consolidated several of its domestic operations during the 1970s. The company established a separate Water Treatment Chemicals Group and a Pulp and Paper Chemicals Group within its Industrial division. The Transportation Chemicals Groups name was changed to Specialty Chemicals and became part of the Industrial division.

Nalco also sold or closed several of its operations during this period. The company sold its vegetation control business in 1974, and its Environmental Sciences Group in 1978. Industrial Bio-Test Laboratories, which was purchased in 1965 to conduct toxicological studies for governmental and industrial clients, discontinued operations in 1978 because of its inability to recover from a poor image following litigation and questions raised by two federal agencies regarding operation procedures.

Nalcos philosophy of consolidation and expansion continued into the 1980s. Worley H. Clark, elected president in 1982, emphasized acquisitions and new product development. To capture more of the worlds markets, Nalco reorganized its International Division into three regions, including Nalco Europe, Nalco Pacific, and Nalco Latin America. Nalco also formed wholly-owned subsidiaries in Argentina, Ecuador, Japan, and Hong Kong, and established a new affiliate, P.I. Nalco Perkasa, in Indonesia. The company also expanded its operations in Singapore and South Africa.

In 1984 the federal Environmental Protection Agencys restrictions on the use of lead antiknock compounds in gasoline (first announced in the late 1970s), in addition to the shrinking market for leaded gasoline, forced Nalco to discontinue its antiknock compound business. Production at the antiknock manufacturing plant in Texas was discontinued in 1985, and demolition and decontamination of the plant completed in 1988.

Nalco made several important acquisitions during the first half of the 1980s which allowed the company to penetrate new fields. In 1982 the company purchased Crescent Chemical, and in 1983 Nalco formed an Automotives Chemicals Group, both of which established the company in the automotive industry market. In June of 1985 Nalco also purchased the remaining 80 percent interest in Adco Products, a specialty chemicals manufacturer for the automotive, industrial, and construction industries, for $18 million in cash. In early 1986 the firm acquired Penray, a group of three companies which marketed a line of automotive chemicals to service professionals and automobile owners, for $15.6 million in cash.

Nalcos successes in the 1980s attracted much journalistic attention. In 1984 Fortune magazine named Nalco one of the thirteen Corporate Stars of the Decade, based on the 21.5 percent return on shareholders equity over the period of a decade. In 1985 Forbes magazine also commended Nalcos stock performance, with a five year return on shareholders equity of 22.8 percent. A 1990 Financial World article attributed part of this success to the companys over 700 patents and its anti-licensing proclivity. This strategy helped Nalco cross the $1 billion annual sales mark in 1990 virtually debt-free.

In the aftermath of the accident at the Union Carbide plant in Bhopal, India, where a toxic gas leak killed 2,000 people and injured 15,000 in December of 1984, Nalco paid special attention to safety procedures. In August of 1985, for the first time in its history, Nalco opened its oldest and largest factory, the Clearing plant, for public inspection. Later in the decade, the company launched an internal safety program dubbed PORT, for Plant Operations Review Teams. These groups were comprised of engineers and managers from various Nalco locations worldwide who made detailed inspections of physical plant, operations, and safety training and procedures, then made recommendations for improvements.

Nalco started the 1990s with a new president, 20-year company veteran E. J. Mooney. Although W. H. Clark relinquished Nalcos chief executive office as well in 1991, his status at the company and in the chemical industry did not diminish. He remained the industrys lead trade advisor to the American government, and made important contributions to the consideration of the North American Free Trade Agreement (NAFTA) and the inter-hemispheric General Agreement on Trade and Tariffs (GATT). The chemical industry acknowledged Clarks many contributions with the 1993 Chemical Industry Medal, and he retired in 1994.

Around this time, Nalco began to divest some of the divergent businesses acquired in the early 1980s, most notably the Penray Companies and Day-Glo Color Corp. The proceeds of this asset sale were used to buttress international expansion in core businesses. In 1991, for example, the company bought the 50 percent interests of joint venture partner Imperial Chemical Industries plc in five overseas cooperatives.

Like many of its competitors in the recession-racked chemical markets of the early 1990s, Nalco utilized a variety of strategies to boost sales. The companys global team of about 2,200 sales representatives grew evermore attuned to increasing their customers efficiency and helping them comply with stringent regulatory standards. In 1992, for example, Nalco developed a proprietary process to clean Mobil Oil Corp.s crude oil tanks so that oil sludge previously categorized as hazardous waste could be recovered for other uses. The project thereby provided two benefits to Mobil at once: it eliminated the need to dispose of a hazardous waste and created a potential profit center.

Nalco further bolstered its sales through the use of new technology. In 1991, the company equipped 250 of its sales personnel with laptop computers on an experimental basis. The technology allowed its users to write contracts, close transactions, and place orders on-the-spot, with significantly fewer errors. Within six months, the leading-edge sales reps had chalked up $14 million in sales that could be directly credited to the hardware.

In 1994, Nalco formed a joint venture with Exxon Chemical Company that combined the partners global chemicals businesses. Although some analysts doubted the short-term benefits of the enterprise, it did boost the company to the top position in the petrochemical industry segment, passing Petrolite, a longtime rival in that segment.

By the mid-1990s, Nalco had grown from a manufacturer of water treatment chemicals into one of the largest specialty chemicals companies in the United States. While the company had its share of disappointment in several markets, its plans for the remainder of the twentieth century included acquisitions and partnerships within its core competencies. By restructuring and bolstering its international holdings, Nalco Chemical Company planned to maintain and enhance its leading status.

Principal Subsidiaries

Aluminate Sales Corporation; Chicago Chemical Company; Board Chemistry, Inc.; East End Properties Corporation; Nalco Delaware; Nalco Foreign Sales Corporation (U.S. Virgin Islands); Nalco FT, Inc.; Visco Products Co.; Nalco International Sales Company; Nalco Leasing Corporation; Nalco Neighborhood Development Corporation; Nalco Resources Investment Company; Nalgreen Inc.; Oil Products & Chemical Company, Inc.; The Flox Company; Deutsche Nalco-Chemie, G.m.b.H. (Germany); Nalco Anadolu A.S. (Turkey); Nalco Applied Services of Europe B.V. (Netherlands); Nalco Argentina, S.A.; Nalco Australia Pty. Limited; Nalco Belgium N.V.; Nalco Canada, Inc.; Nalco Chemical A.B. (Sweden); Nalco Chemical B.V. (Holland); Nalco Chemical Company (Philippines) Inc.; Nalco Chemical Company (Thailand) Limited; Nalco Chemical Gesellschaft m.b.H. (Austria); Nalco Chemical (H.K.) Limited (Hong Kong); Nalco Chemii (Czechoslovakia); Nalco de Venezuela, C.A.; Nalco Española, S.A. (Spain); Nalco Europe B.V. (Netherlands); Nalco France; Nalco Italiana, S.p.A.; Nalco Limited (United Kingdom); Nalco Productos Quimicos de Chile S.A. (80 percent); Nalco Productos Quimicos de Chile Limitada (Brazil); Nalco Ecuador, S.A.; Nalco Egypt; Nalco GIAP-CHEM (Russia); Nalco Gulf Limited (Dubai); Nalco Hellas S.A. (Greece); Nalco Holdings Australia Pty. Limited; Nalco Investments Canada, Inc.; Nalco Investments Australia, Pty. Limited; Nalco Investments U.K. Limited; Nalco Japan Company, Ltd.; Nalco Kemiai Kft. (Hungary); Nalco Korea Co., Ltd. (South Korea); Nalco New Zealand, ltd.; Nalco Norge A/S (United Kingdom); Nalco Poland; Nalco Portuguesa (Q.I) Ltda.; Nalco South East Asia Pte. Limited (Singapore); Nalfleet, Inc. (United Kingdom); P.T. Nalco Perkasa (Indonesia); Taiwan Nalco Chemical Co., Ltd.; NCC Chemicals (Malaysia) SDN BHD; Quimica Nalco de Columbia S.A.; Suomen Nalco Oy (Finland); Nalco Saudi Company Ltd. (Saudi Arabia) (60 percent).

Further Reading

Anderson, Earl, Chemical Industry Medalist W. H. Clark Speaks Outon Global Trade Issues, Chemical & Engineering News, October 11, 1993, pp. 1114.

Baldo, Anthony, The Man Who Loves Patents, Financial World, May 29, 1990, pp. 5859.

Davis, Gregory B., et. al., Crude Oil Tank-Cleaning Process Recovers Oil, Reduces Hazardous Wastes, Oil-& Gas Journal, December 13, 1993, pp. 3539.

Finding the Customer Need and Filling It: A History of Nalco Chemical Company, Napierville, 111.: Nalco Chemical Company, 1990.

Gibson, W. David, Nalco Goes Back to Basics, Chemical Business, November 1992, pp. 1114.

Hiatt, John T., Empowering the Global Sales Force, International Business, September 1994, pp. 1620.

updated by April Dougal Gasbarre