Guaspari, John

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GUASPARI, John. American. Genres: Business/Trade/Industry. Career: Consultant. Worked thirteen years in automobile and aerospace industries; Rath & Strong, Lexington, MA, senior associate, became vice president; Guaspari & Salz Inc., Concord, MA, founder and president, 1986-. Publications: I Know It When I See It: A Modern Fable about Quality, 1985; Theory Why: In Which the Boss Solves the Riddle of Quality, 1986; The Customer Connection: Quality for the Rest of Us, 1988; It's about Time: A Fable about the Next Dimension of Quality, 1992; The Value Effect: A Murder Mystery about the Pursuit of "The Next Big Thing," 2000. Contributor to periodicals. Address: Guaspari & Salz Inc., 53 Bradford Street, Concord, MA 01742, U.S.A. Online address: [email protected]; [email protected]