Modem, an acronym for modulator/demodulator, is a device that allows one computer to "talk" with another over a standard telephone line. Modems act as a kind of interpreter between a computer and the telephone line. Computers transmit digital data, expressed as electrical impulses, whereas telephones transmit voice frequencies as analog signals. To transmit digital data, the sending modem must first modulate, or encode, a computer's digital signal into an analog signal that can travel over the phone line. The receiving modem must then demodulate, or decode, the analog signal back into a digital signal recognizable to a computer. A modem transmits data in bits per second (bps), with the fastest modems transmitting at 56K (kilobits per second). An internal modem is housed within the computer itself, while an external modern is a separate device connected to the computer by cable.
A variety of protocols (standards, rules) govern the conversion of data to and from digital and analog. These also govern error correction and data compression. Error correction is necessary to detect and correct data that may have become lost or garbled as the result of a poor telephone connection. Data compression speeds the data transfer by eliminating any redundant data sent between two modems, which the receiving modem then restores to its original form. Individual modems vary in the types of protocols they support, depending on such factors as manufacturer and age.
Communications software enables a modem to perform the many tasks necessary to complete a session of sending and receiving data. To initiate a modem session, the user issues the command appropriate to the software being used; the software then takes over and begins the complicated process of opening the session, transferring the data, and closing the session.
To open the session, the software dials the receiving modem and waits for an answering signal. Once the two modem have established a connection, they engage in a process called "handshaking": they exchange information about the types of protocols each uses, ultimately agreeing to use a set common to both. For example, if one modem supports a more recent set of protocols then does the other, the first will agree to use the earlier set so that each is sending data at the same rate, with error correction and data compression appropriate to those protocols. The handshaking process itself is governed by its own protocol.
In addition to transmitting and receiving data, the communications software may also automate other tasks for the user, such as dialing, answering, redialing, and logging onto an online service.
ALTERNATIVES TO THE TRADITIONAL MODEM
The functionality provided by a traditional dial-up modem—the ability to send and receive information electronically—is also offered in other technologies that offer faster transmission speeds, although each is not without its disadvantages. Integrated Services Digital Network (ISDN), Asymmetric Digital Subscriber Lines (ADSL), and Digital Subscriber Lines (DSL) all use more capacity of the existing phone to provide services.
At 128K, ISDN is more than twice as fast as a dialup modem, but not nearly as fast as ADSL or DSL. ADSL can deliver data at 8 mbps, but is available only in selected urban areas. DSL transmits at a high rate of speed, but to ensure reliable service, the user must be located near the phone company's central office or outlying transmitters. In addition, a DSL connection is always "on" and thus makes a computer more vulnerable to attacks from hackers. To secure a DSL connection, a user must install either a software package called a firewall or a piece of hardware called a router. With either of these in place, the DSL connection cannot be detected by outsiders.
Cable modems do not use phone lines. Instead, they utilize the same line that provides cable TV services to consumers. Offered by cable television companies, cable modems are about 50 times faster than a dialup modem, but transmission speed is dependent on the number of subscribers using the service at the same time. Because the service uses a shared connection, its speed decreases as the number of users increases. Satellite, or wireless, services are faster than a 56K modem, but slower than a DSL. In addition, the initial satellite installation is expensive. However, for users in rural areas who do not have access to other services, wireless service may be a viable option.
MODEMS AND THE WORKPLACE
As Bonnie Lund states in Business Communication That Really Works!, "the speed with which we can exchange documents has revolutionized business communications," which in turn has enabled business to be done "faster, cheaper, and more efficiently." Modems, along with the related technologies, facilitate this rapid transfer of information between colleagues or customers, regardless of their location. Communications that, in the past, may have taken several days or even weeks to complete, can now be accomplished in a fraction of the time. For example, during a typical work day, an employee could use a modem to facilitate sending an email message to a customer, transmitting a spreadsheet containing the annual budget to a manager for review, or downloading a file from the Internet. On a busy day this will take place dozens of times.
Lund also notes that "modems are changing the work style of corporate America" by enabling workers to telecommute or telework. As Amy Joyce reported in the Washington Post, citing data from the Telework Association and Council (ITAC), "the number of employed Americans who performed any kind of work from home, from as little as one day a year to full time, grew from 41.3 million in 2003 to 44.4 million in 2004, a 7.5 percent growth rate." A related development is the "distributed office," used in many small businesses involved in consulting, software development, publishing, and similar industries were members of the company work from home communicating by e-mail and using a common network server available to each by one of the faster modes of telecommunications.
"Gateway Enables Remote Site Management." Product News Network. 18 April 2006.
Joyce, Amy. "Getting the Job Done at Home: Telecommuting Can Save Money and Boost Productivity." Washington Post. 26 June 2005.
Lund, Bonnie. Business Communication That Really Works! Affinity Publishing, Inc. 1995.
Poor, Alfred. "Phone as Modem?." Computer Shopper. April 2006.
Rae-Dupree, Janet. "Surfing the Web at Warp Speed with Minimal Expense." U.S. News & World Report. 19 June 2000.
Hillstrom, Northern Lights
updated by Magee, ECDI
Modems can be packaged in many ways: as add-in cards or PC cards allowing personal computers to communicate over ordinary phone lines, as small external units, or as rack-mounted sets for large applications requiring many simultaneous connections. Modern modems, for attachment to a normal telephone line, can handle data at 56 000 bps, which is about the upper limit attainable over voice-frequency channels. Still faster modems for use in areas where telephone exchanges are equipped with broadband are available, allowing users to connect at over 500 kbps using ADSL or similar services.
mo·dem / ˈmōdəm; ˈmōˌdem/ • n. a combined device for modulation and demodulation, for example, between the digital data of a computer and the analog signal of a telephone line.• v. [tr.] send (data) by modem.