Transportation Coordination and the Customer Experience (Part 2)

Across the United States of America, there are many communities that have some form of community transportation provided for residents. A substantial portion of these community transportation resources comes from the so-called human service transportation. Human service transportation includes a broad range of transportation service options to meet the mobility needs of transportation disadvantaged populations, including older adults, people with disabilities and persons with lower incomes. The challenge is how to provide quality community transportation at a reasonable cost.