ombudsman

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ombudsman [Swed.,=agent or representative], public official appointed to deal with individual complaints against government acts. The office originated in Sweden in 1809 when the Swedish legislature created a riksdagens justitieombudsman, or parliamentary agent of justice, and in the 20th cent. it has been adopted by a number of countries. As a government agent serving as an intermediary between citizens and the government bureaucracy, the ombudsman is usually independent, impartial, universally accessible, and empowered only to recommend. In the United States the term ombudsman has been used more widely to describe any machinery adopted by private organizations (e.g., large business corporations and universities) as well as by government to investigate complaints of administrative abuses. In 1969, Hawaii became the first of many American states to appoint an ombudsman.

Bibliography: See studies by G. Sawyer (2d ed. 1968), F. Stacey (1978), and D. C. Rowat (2d ed. 1986).

ombudsman Official appointed to safeguard citizens' rights by investigating complaints of injustice made against the government or its employees. The office was created in Sweden in 1809. A number of other countries adopted the office from the mid-1950s onwards, including Britain in 1967. Some UK companies, such as newspapers and banks, employ ombudsmen to handle customer complaints.

om·buds·man / ˈämbədzmən; -ˌboŏdz-/ • n. (pl. -men) an official appointed to investigate individuals' complaints against maladministration, esp. that of public authorities.

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