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Dairy Mart Convenience Stores, Inc.

Dairy Mart Convenience Stores, Inc.

210 Broadway East
Cuyahoga Falls, Ohio 44222
U.S.A.
(330) 342-6000
Fax: (330) 923-0488
Web site: http://www.dairymart.com

Public Company
Incorporated:
1972 as Snow White Dairies Inc.
Employees: 3,500
Sales: $501 million (1998)
Stock Exchanges: American
Ticker Symbol: DMCa
SICs: 5411 Grocery Stores

Dairy Mart Convenience Stores, Inc. is one of the largest convenience store chains in the United States with approximately 600 stores in seven states in the Midwest and Southeast. In the late 1990s, the company pursued dominance in the mid-western convenience store market and expansion internationally.

Company Origins

Dairy Marts origins date back to 1949, when Charles Niren-berg began selling ice cream from the back of his truck in the back lot of a Springfield, Massachusetts, gas station. Four years later Nirenberg had more than 60 ice cream trucks operating in various locations, as well as a winter business that sold coffee and doughnuts.

The success of these businesses showed Nirenberg there was money to be made by offering consumers convenience. In order to cash in on this opportunity, he opened his first store in 1957 with $1,500. Nirenberg first named the shop Dairy Land, but soon changed it after receiving complaints from another retailer using the same name. To save money, Nirenberg settled on the name Dairy Mart so he would only have to change three of the letters on his sign. Despite saving money on new signage, the store went bankrupt a year later. Nirenberg blamed the failure on the stores location next to a high-rise apartment building. Initially he reasoned the location would guarantee him plenty of customers, but many of the residents were elderly with smaller budgets for food and impulse items.

Instead of giving up, Nirenberg opened two more stores soon after, and by 1972 he was running a chain of 37 outlets with sales of $6 million. The stores were incorporated under the name Snow White Dairies Inc.

Nirenberg decided the success of the company warranted a public offering, but before any stock could be issued, the company attracted the interest of Giant Stores, Inc., a retail chain based in Chelmsford, Massachusetts, which sought to acquire the company. Nirenberg decided he couldnt turn the offer down, and he sold his company for Giant stock. They made a deal to give me 86,000 shares of Giant stock, which at the time was selling for $18.60 a share, and within a matter of weeks it hit $26 a share, Nirenberg told New England Business correspondent Gregory Sandier. [Giant] quickly made me a paper millionaire. Except the problem was the following year, they went bankrupt and I became a paper pauper. Undaunted, Nirenberg borrowed $250,000, bought back the 37 Dairy Mart outlets from Giant in 1974 and started again.

In 1975 Dairy Mart Convenience Stores, Inc. relocated to Enfield, Connecticut. In addition, the company built a $2.6 million milk processing plant in order to expand its business. The plant produced ice cream, frozen desserts, and other dairy items for Dairy Mart outlets. Milk, orange juice, and fruit drinks were also processed in the facility.

Aggressive Expansion in the 1980s

By 1980 Dairy Mart was poised for bigger and better things, and top management set a goal to build the company into a 1,000-store chain. To meet this objective, Dairy Mart began an aggressive plan of acquisition. In 1981 the company purchased Sunnybrook Farms and its 66 stores, followed in 1983 by the acquisition of Dutchland Farms 32 stores, and IPO with 143 stores. Still far from the goal, Dairy Mart found itself in need of more capital. Spearheading the aggressive growth period was then-vice-president of real estate/corporate development Frank Colaccino. To help fund its growth, the company went public in 1983. Sales stood at $60.3 million and net income was $439,000. The stock offering raised $3 million.

Two years later, Dairy Mart was ready to expand beyond its stronghold in the Northeast. The company made this bold move with the acquisition of The Lawson Co. from Sara Lee Corp. The 779-outlet chain, based in Ohio, was three times the size of Dairy Mart, and the $45 million deal included a dairy plant and a distribution center. While such competitors as Circle K were buying stores for as much as $350,000, Dairy Mart estimated its cost per Lawson store somewhere between $40,000 and $50,000.

Dairy Mart soon began to feel the effects of its rapid growth. Three months after Dairy Mart bought the company, workers at the Lawson dairy plant went on strike when their demands for higher wages were turned down. Replacement workers were hired to fill the jobs, sparking more controversy. Consumers organized a boycott, some stores were damaged, one security guard was shot, and rumors were spread about poisoned milk. Dairy Mart suffered yet another boycott in 1986, this time by the American Family Association, an antipornography group upset with Dairy Marts decision to continue selling adult magazines.

The Lawson acquisition still was not enough to put Dairy Mart over the 1,000-store mark, and in 1986 the company bought CONNA Corp., the Louisville, Kentucky, franchiser of the Convenient Food Mart chain with 369 stores. The $25 million purchase gave Dairy Mart a total of 1,207 stores in 11 states. Negotiating the purchase was not an easy task, however. Convenient Food Mart Inc. (CFMI), a group of Chicago-based franchisers and owners of Convenient Food Marts, also wanted to buy CONNA, though Dairy Mart would be required to pay franchisers fees to CFMI if the acquisition went through. After extensive negotiations, the two parties agreed to divide the outlets. CFMI retained the stores in its region, as well as 72 stores in New England, while Dairy Mart received the balance. Now Dairy Mart had three divisions: one in Connecticut, another in Kentucky, representing the former CONNA stores, and the third in Ohio, overseeing the Lawson interest.

Under the terms of the CONNA acquisition, Dairy Mart was paying CFMI a substantial annual fee for its franchise of Convenient Food Marts. However, with a 1987 court ruling that stated convenient is a generic name, Dairy Mart took the opportunity to buy its way out of the franchise agreement with CFMI and give the former CONNA stores the Dairy Mart name. Those stores, however, proved to be well worth the trouble it took to get and keep them. That division was considered the most profitable part of the company, due in large part to the stores high gasoline sales.

Weakened Company Ripe for Takeover in the Late 1980s

Dairy Marts aggressive acquisition and expansion strategy since going public began to take its toll in the late 1980s. Financial performance was shaky, and the companys stock fluctuated from 15 points to 6 and . Dairy Marts 1,207 stores garnered $482 million in sales in 1987, but the company still posted a $3.5 million loss because of a $3.3 million pension settlement and a slide in store margins. The company also carried a high debt to equity ratio. In fiscal year 1987, the rate was 2.86 to 1 compared to 1.4 to 1 the year before. Dairy Mart began to move forward again in 1988, however, with a leap in sales to $723 million and a net income of $4 million. Though some stores identified as weak performers were closed, and sales dropped to $717 million, this was offset with $3 million from the sale of Dairy Marts Midwest distribution center. In all, the company ended the year with a net income of $4.1 million.

In 1989 a team led by Nirenberg, which included four senior managers and the Salomon Brothers Holding Co., formed DCMS Holdings Inc. to attempt a leveraged buyout of Dairy Mart and take it private. The move would put Nirenberg and his managers in control of the firm and give Salomon Bros, a hefty 37.5 percent share. Charlie and Jan Nirenberg, who owned 35 percent of Dairy Marts outstanding shares along with 60 percent of the voting power, stood to make a profit of $22 million. They would also have the opportunity to pay just $5 per share of the newly private Dairy Mart. Armed with an $80 million loan commitment from the Bank of Boston, Salomons promise to sell $35 million in junk bonds, and another $35 million in bonds that were already in place, DCMS Holdings offered shareholders $14.50 for each of their Dairy Mart shares, which were then trading at $8. The value of the buyout would have been about $150 million.

The deal, however, was challenged by United Acquisitionsa New York company that owned Red Apple supermarketswhen they countered with an offer of $15 a share. DCMS quickly raised its offer to match it. When United tried again with a $16 a share offer, DCMS had already signed a definitive merger agreement, and the offer was ignored.

But DCMS still was not in the clear, as it turned out. The deal collapsed when the Bank of Boston pulled back its financing support. The bank blamed Dairy Marts weak first-quarter earnings, but Nirenberg surmised that the bank was abandoning the risky leveraged buyout business, particularly in light of the federal regulatory pressures on the struggling New England banking system at the time. Rather than increase its reliance on junk bonds or eat into its low buyout price, DCMS Holdings dropped its goal of once again making Dairy Mart a private company.

Company Perspectives:

Our mission is to provide superior convenience and service to help make our customers lives easier.

The failed deal turned out to be a blessing in disguise and helped the firm avoid the heavy debt burdens of its competitors, including Circle K, the Southland Corp., operators of the 7-Eleven chain, and Convenient Food Mart Inc., which filed for bankruptcy in 1989. Without the debt burden, in 1990 Dairy Mart went on to purchase 137 Stop N Go stores from the Sun Company, Inc. for $16.2 million. The stores were located in Ohio, Kentucky, and Michigan, rounding out the companys presence in the Midwest.

Even after buying Stop N Go, Dairy Mart retained its strong position. Fiscal year 1991 was the companys best ever, with sales reaching $809 million, up from $742 million the previous year. Net income was $3.8 million versus $682,000 the year before. The 1991 figures were especially healthy in light of the fact that the country was suffering from a recession, and gasoline sales had been hurt by the high prices caused by the Persian Gulf War.

Modernizing Stores in Early 1990s

After its acquisition fervor calmed down somewhat, Dairy Mart turned its attention to modernizing its stores. In 1991, the company began testing a point-of-sale system in ten stores, hoping to reduce the paperwork burdens of store managers and increase store margins by half of a percent. The system, scheduled for a company-wide roll-out in 1993, provided an electronic link between each sites personal computer, cash register, gas consoles, and money-order dispenser. The computer tallied all of the days transactions, including sales and deposits, deliveries, and accounts payable, bundled the information, and sent it to Dairy Marts headquarters for processing. With little or no paperwork, store managers could then focus more closely on their customers and other needs. The second phase of the project involved installing the technology to give stores price scanning capability.

Dairy Mart also began to focus more on customer relations. In 1991 the company started a new program called MAGIC, or Make A Good Impression on the Customer. Store employees were trained in customer service skills and rewarded for providing good service through a recognition system.

In 1992, Charlie and Jan Nirenberg decided to sell their controlling interest to a limited partnership headed by Frank Colaccino, Dairy Marts president. Nirenberg abdicated his position as chief executive officer but remained as chairman of the board. Colaccino, who had long been groomed by Nirenberg for the job, took the title of CEO. In addition to Nirenberg, the limited partnership also included several other members of Dairy Marts senior management team. News of the transition came as Dairy Mart entered its fifth consecutive year of profitability. Sales were $795 million, a decline from the year before due to the closing of another 62 low-volume stores and a drop in the price of gasoline. Pretax earnings were $7 million and net income was $4 million.

The changing of the guard at Dairy Mart coincided with a major step in ensuring the companys future growth. Dairy Mart entered into a joint venture agreement with two international firms to establish a network of convenience stores in Mexico. The venture, called Dairy Mart de Mexico, was the companys new strategy for growth in the 1990s. While the company had consulted with and licensed its name to convenience store operators in Japan, England, France, Australia, Germany, and Korea, it had done so for a one-time fee, payable at the outset of the arrangements. The Mexican deal represented the first time that Dairy Mart, with a one-third stake in the business, would hold equity in a foreign operation. Dairy Marts partners in the deal were Grupo Corvi S.A. de C.V., a Mexican food distributor, and Filles S.A. de C.V., a distribution, canning, and real estate company. Unlike their U.S. counterparts, Mexican Dairy Marts would not be designed around its driving customers and would be geared, instead, to walk-in traffic.

In 1992 the company unveiled the prototype of a new outlet combining gasoline service and a convenience store. The prototype emphasized the gasoline islands, which are sometimes ignored by consumers more comfortable filling their tanks at a regular gas station. Earmarked for 432 stores, the design called for T-shaped canopies to be placed over extended gas dispensers, more closely linking the area to the convenience store. By placing emphasis on the gas pumps, the company hoped to increase its already significant gasoline volume. In 1990, for example, the 420 Dairy Marts that sold gas contributed 35 percent of the companys total revenue. The prototype building also served to highlight the companys food service and beverage programs. In addition to popcorn, pizza, and fried chicken, the site also included a counter for store-made, shrink-wrapped sandwiches.

By 1992, Dairy Marts dairy operations also saw some new developments. In addition to the 400,000 gallons of milk the companys two processing plants produced every week, the Cuyahoga Falls, Ohio, facility began production of a low-fat line of frozen yogurt and ice milk. The increased product line, combined with expanded distribution of Dairy Mart brand ice cream to its southeast stores, helped increase the plants distribution by 25 percent.

Dairy Marts uneven performance continued in the mid-1990s. In 1993, the company reported a substantial loss of $6.8 million on revenue of $580 million. The following year, Dairy Mart moved slightly into the black, with profits of $866,000 on revenue of $592 million. However, the company slipped back into the red in 1995 with a loss of $11.2 million on revenue of $597 million.

Refocusing the Company in the Late 1990s

In 1995 Dairy Mart made a couple of strategic decisions designed to refocus the company and move it onto solidly profitable ground. The first decision, accomplished in April 1995, was to sell its dairy processing business. Operating at only 40 percent of capacity, the dairy was a drain on the companys resources rather than a profit-generating unit. This is a segment of the business that has not been effective for us, and we think can be better served if outside people do it, explained Robert Stein, Dairy Marts president. We have focused on identifying those areas of the company which have the strongest and weakest earnings potential, and concluded that our strongest earnings potential will come from retail operations.

Those retail operations were under scrutiny also. By the middle of 1995 the company had sold 80 stores it considered unproductive and closed 30 others. The closings and accelerated sales contributed to the companys loss for that year, but analysts agreed dumping the unprofitable stores and divesting the dairy operations would strengthen the company in the long run. Store sales and closings continued, until Dairy Mart owned approximately 900 stores in late 1995, down from its high of over 1,200 stores.

New store construction continued, but under a lease deal with Realty Investment Group that lowered the Dairy Marts real estate investment. Realty Investment put up the money for construction costs, and Dairy Mart paid for equipment, furnishings, and other expenses. Dairy Mart planned to add 20 new stores each year for the next five years and to renovate about 100 stores.

Also in 1995 founder Nirenberg attempted to regain the CEO position. But eventually he and his partners in DM Associates Limited Partnership agreed to sell their interest in the company for $10 million. Nirenberg accepted an additional $2.3 million for agreeing not to compete with the company and for allowing Dairy Mart to continue to use his name and likeness in advertising campaigns.

Although Dairy Mart experienced losses for both fiscal 1996 and 1997, Stein was pleased with the progress of his long-term strategic plan. Store closings ate into profits by $2.7 million in 1997, contributing to a loss of $1.9 million. However, same-store sales were rising, indicating that weeding out unprofitable stores would eventually pay off. In addition, the company sold its headquarters in Connecticut and moved to Ohio, a decision that cost the company $1.2 million but positioned the headquarters in the greatest concentration of Dairy Mart stores.

The final part of Steins plan to redirect the company was to focus its operations in the Midwest. To that end, the company sold its Northeastern stores in mid-1997 for $39.7 million to DB Cos. By eliminating the inefficiencies associated with operating two groups of stores 600 miles apart, Dairy Mart was free to concentrate its efforts on expansion in the Midwest. The sale left Dairy Mart with 400 stores in Ohio and 250 more in Kentucky, Michigan, Pennsylvania, Indiana, North Carolina, and Tennessee.

In addition to expanding in the midwestern United States, Dairy Mart was increasing its international presence in the late 1990s. In 1997 the company received royalties from 200 stores in South Korea and 20 stores in Malaysia. In addition, Dairy Mart consulted with the Malaysian Petronas Dagangan Berhad on adding convenience stores to its gas stations. Dairy Mart was working to expand this consulting business to other countries in Asia and Latin America, with plans to increase its percentage of revenue derived from international business from its 1997 level of 5 percent to 20 percent in three years.

Principal Subsidiaries

Dairy Mart, Inc.; Dairy Mart Farms, Inc.; The Lawson Company; CONNA Corporation.

Further Reading

Anderer, Charles, Dual Purpose Prototype, Convenience Store News, August 31, 1992.

Charlie Nirenberg, Running With the Bulls, Convenience Store People, June 1991.

Dairy Mart Announces Fiscal 1997 Fourth-Quarter and Full-Year Financial Results, Business Wire, April 30, 1997.

Dairy Mart Lists Losses for Quarter, Fiscal Year, Hartford Courant, May 16, 1995, p. F2.

Geehern, Christopher, New Dairy Mart CEO Describes Chains Foreign Plans, Union-News, June 10, 1992.

Hardin, Angel Y., Overseas Mission: Dairy Mart Seeks Foreign Appeal, Crains Cleveland Business, June 23, 1997, p. 3.

Kauffman, Matthew, Dairy Mart to Sell Northeast Stores to Providence Firm, Hartford Courant, March 7, 1997, p. F1.

Krachevsky, David, Dairy Mart Buys out Founder, Manchester Journal Inquirer, December 2, 1995.

Retailings Entrepreneurs of the Year, Chain Store Age Executive, December 1991.

Sandier, Gregory, Ahead of the Herd, New England Business, October 1990.

Segel, Dee, Dairy Mart to Sell Dairy Operations, Concentrate on Its Stores, Hartford Courant, April 27, 1995, p. F1.

, Expansion, More Convenience in Dairy Marts CEOs Plans, Hartford Courant, September 30, 1995, p. F1.

Transition at Dairy Mart, Convenience Store People, March 1992.

Julie Monahan
updated by Susan Windisch Brown

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Dairy Mart Convenience Stores, Inc.

Dairy Mart Convenience Stores, Inc.

One Vision Dr.
Enfield, Connecticut 06082
U.S.A.
(203) 741-6808
Fax: (203) 741-2704

Public Company
Incorporated: 1972 as Snow White Dairies Inc.
Employees: 5,100
Sales: $795 million
Stock Exchanges: NASDAQ Over-The-Counter
SICs: 5411 Grocery Stores; 2026 Fluid Milk

Dairy Mart Convenience Stores, Inc. is the third-largest convenience store chain in the United States with approximately 1,100 stores in 11 states.

Dairy Marts origins date back to 1949, when Charles Nirenberg began selling ice cream from the back of his truck in the backlot of a Springfield, Massachusetts, gas station. Four years later Nirenberg had more than 60 ice cream trucks in various locations and a winter business that also sold coffee and doughnuts.

The success of these businesses showed Nirenberg there was money to be made by offering consumers convenience. In order to cash in on this opportunity, he opened his first store in 1957 with $1,500. Nirenberg first named the shop Dairy Land, but soon changed it after receiving complaints from another retailer using the same name. To save money, Nirenberg settled on the name Dairy Mart so he would only have to change three of the letters on his sign. Despite saving money on new signage, the store went bankrupt a year later. Nirenberg blamed the failure on the stores location next to a high-rise apartment building. Initially he reasoned the location would guarantee him plenty of customers, but many of the residents were elderly with smaller budgets for food and impulse items.

Instead of giving up, Nirenberg opened two more stores soon after, and by 1972 he was running a chain of 37 outlets with sales of $6 million. The stores were incorporated under the name Snow White Dairies Inc.

Nirenberg decided the success of the company warranted a public offering, but before any stock could be issued, the company attracted the interest of Giant Stores, Inc., a retail chain based in Chelmsford, Massachusetts, which sought to acquire the company. Nirenberg decided he couldnt turn the offer down and sold his company for Giant stock. They made a deal to give me 86,000 shares of Giant stock, which at the time was selling for $18.60 a share and within a matter of weeks it hit $26 a share, Nirenberg told New England Business correspondent Gregory Sandier. [Giant] quickly made me a paper millionaire. Except the problem was the following year, they went bankrupt and I became a paper pauper. Undaunted, Nirenberg borrowed $250,000, bought back the 37 Dairy Mart outlets from Giant in 1974 and started again.

In 1975 Dairy Mart Convenience Stores, Inc. relocated to En-field, Connecticut. In addition, a $2.6 million milk processing plant was built in order to expand the business. The plant produced ice cream, frozen desserts and other dairy items for Dairy Mart outlets. Milk, orange juice, and fruit drinks were also processed in the facility.

By 1980 Dairy Mart was poised for bigger and better things, and a goal was set to build the company into a 1,000-store chain. In an effort to meet this objective Dairy Mart began an aggressive plan of acquisition. In 1981 the company purchased Sunny-brook Farms and its 66 stores, followed in 1983 by the acquisition of Dutchland Farmss 32 stores, and IPO with 143 stores. Still far from the goal, Dairy Mart found itself in need of more capital. Spearheading the aggressive growth period was then-Vice President of Real Estate/Corporate Development Frank Colaccino. To help fund its growth, the company went public in 1983. Sales were $60.3 million and net income was $439,000. The stock offering raised $3 million.

Two years later Dairy Mart was ready to expand beyond its stronghold in the Northeast. The company made this bold move with the acquisition of The Lawson Co. from Sara Lee Corp. The 779-outlet chain, based in Ohio, was three times the size of Dairy Mart, and the $45 million deal included a dairy plant and a distribution center. While such competitors as Circle K were buying stores for as much as $350,000, Dairy Mart estimated its cost per Lawson store somewhere between $40,000 and $50,000.

Dairy Mart soon began to feel the effects of its rapid growth. Three months after Dairy Mart bought the company, workers at the Lawson dairy plant went on strike when their demands for higher wages were turned down. Replacement workers were hired to fill the jobs, sparking more controversy. A boycott was organized, some stores were damaged, one security guard was shot, and rumors were spread about poisoned milk. Dairy Mart suffered yet another boycott in 1986, this time by the American Family Association, an anti-pornography group upset with Dairy Marts decision to continue selling adult magazines.

The Lawson acquisition still wasnt enough to put Dairy Mart over the 1,000 store mark, and in 1986 the company bought CONNA Corp., the Louisville, Kentucky, franchisor of the Convenient Food Mart chain with 369 stores. The $25 million purchase gave Dairy Mart a total of 1,207 stores in 11 states. Negotiating the purchase was not an easy task, however.

Convenient Food Mart Inc. (CFMI), a group of Chicago-based franchisors and owners of Convenient Food Marts, also wanted to buy CONNA, though Dairy Mart would be required to pay franchisors fees to CFMI if the acquisition went through. After extensive negotiations, the two parties agreed to divide the outlets. CFMI retained the stores in its region, as well as 72 stores in New England, while Dairy Mart received the balance. Now Dairy Mart had three divisionsone in Connecticut, another in Kentucky, representing the former CONNA stores, and the third in Ohio, overseeing the Lawson interest.

Under the terms of the CONNA acquisition, Dairy Mart was paying CFMI a substantial annual fee for its franchise of Convenient Food Marts. However, with the 1987 court ruling that stated convenient is a generic name, Dairy Mart took the opportunity to buy its way out of the franchise agreement with CFMI and give the former CONNA stores the Dairy Mart name. Those stores, however, proved to be well worth the trouble it took to get and keep them. That division is considered the most profitable part of the company, due in large part to the stores high gasoline sales.

Dairy Marts aggressive acquisition and expansion strategy since going public began to take its toll in the late 1980s. Financial performance was shaky, and the companys stock fluctuated from 15 points to 6 and 1/8. Dairy Marts 1,207 stores garnered $482 million in sales in 1987, but the company still posted a $3.5 million loss because of a $3.3 million pension settlement and a slide in store margins. The company also carried a high debt to equity ratio. In fiscal year 1987, the rate was 2.86 to 1 compared to 1.4 to 1 the year before. Dairy Mart began to move forward again in 1988, however, with a leap in sales to $723 million and a net income of $4 million. Though some stores identified as weak performers were closed, and sales dropped to $717 million, this was offset with $3 million from the sale of Dairy Marts Midwest distribution center. In all, the company ended the year with a net income of $4.1 million.

In 1989 a team led by Nirenberg, which included four senior managers and the Salomon Brothers Holding Co., formed DCMS Holdings Inc. to attempt a leveraged buyout of Dairy Mart and take it private. The move would put Nirenberg and his managers in control of the firm and give Salomon Bros, a hefty 37.5 percent share. Charlie and Jan Nirenberg, who owned 35 percent of Dairy Marts outstanding shares along with 60 percent of the voting power, stood to make a profit of $22 million. They would also have the opportunity to pay just $5 per share of the newly private Dairy Mart. Armed with an $80 million loan commitment from the Bank of Boston, Salomons promise to sell $35 million in junk bonds, and another $35 million in bonds that were already in place, DCMS Holdings offered shareholders $14.50 for each of their Dairy Mart shares, which were then trading at $8. The value of the buyout would have been about $150 million.

The deal, however, was challenged by United Acquisitionsa New York company that owns Red Apple supermarketswhen they countered with an offer of $15 a share. DCMS quickly raised its offer to match it. When United tried again with a $16 a share offer, DCMS had already signed a definitive merger agreement, and the offer was ignored.

DCMS still wasnt in the clear as it turned out. The deal collapsed when the Bank of Boston pulled back its financing support. The bank blamed Dairy Marts weak first-quarter earnings, but Nirenberg surmised that the bank was abandoning the risky leveraged buyout business, particularly in light of the federal regulatory pressures on the struggling New England banking system at the time. Rather than increase its reliance on junk bonds or eat into its low buyout price, DCMS Holdings dropped its goal of once again making Dairy Mart a private company.

The failed deal turned out to be a blessing in disguise and helped the firm avoid the heavy debt burdens of its competitors, including Circle K, the Southland Corp., operators of the 7-Eleven chain, and Convenient Food Mart Inc., which filed for bankruptcy in 1989. Without the debt burden, in 1990 Dairy Mart went on to purchase 137 Stop-N-Go stores from the Sun Company, Inc. for $16.2 million. The stores are located in Ohio, Kentucky, and Michigan, rounding out the companys presence in the Midwest.

Even after buying Stop-N-Go, Dairy Mart retained its strong position. Fiscal year 1991 was the companys best ever with sales reaching $809 million, up from $742 million the previous year. Net income was $3.8 million versus $682,000 the year before. The 1991 figures were especially healthy in light of the fact that the country was suffering from a recession, and gasoline sales had been hurt by the high prices caused by the Persian Gulf War.

With its acquisition fervor over for the time being, Dairy Mart turned its attention to modernizing its stores. In 1991, the company began testing a point-of-sale system in ten stores, hoping to reduce the paperwork burdens of store managers and increase store margins by half of a percent. The system, scheduled for a company-wide roll-out in 1993, provided an electronic link between each sites personal computer, cash register, gas consoles and money-order dispenser. The computer tallied all of the days transactions, including sales and deposits, deliveries and accounts payable, bundled the information and sent it to Dairy Marts headquarters for processing. With little or no paperwork, store managers could then focus more closely on their customers and other needs. The second phase of the project involved installing the technology to give stores price scanning capability.

Dairy Mart also began to focus more on customer relations. In 1991 the company started a new program called MAGIC, or Make A Good Impression on the Customer. Store employees were trained in customer service skills and rewarded for providing good service through a recognition system.

In 1992, Charlie and Jan Nirenberg decided to sell their controlling interest to a limited partnership headed by Frank Colaccino, Dairy Marts president. Nirenberg abdicated his position as chief executive officer, but remains chairman of the board. Colaccino, who had long been groomed by Nirenberg for the job, took the title of CEO. In addition to Nirenberg, the limited partnership also included several other members of Dairy Marts senior management team. News of the transition came as Dairy Mart entered its fifth consecutive year of profitability. Sales were $795 million, a decline from the year before due to the closing of another 62 low-volume stores and a drop in the price of gasoline. Pre-tax earnings were $7 million and net income was $4 million.

The changing of the guard at Dairy Mart coincided with a major step in ensuring the companys future growth. Dairy Mart entered into a joint venture agreement with two international firms to establish a network of convenience stores in Mexico. The venture, called Dairy Mart de Mexico, is the companys new strategy for growth in the 1990s. While the company had consulted with and licensed its name to convenience store operators in Japan, England, France, Australia, Germany, and Korea, it had done so for a one-time fee, payable at the outset of the arrangements. The Mexican deal represented the first time that Dairy Mart, with a one-third stake of the business, would hold equity in a foreign operation. Dairy Marts partners in the deal were Grupo Corvi S.A. de C.V., a Mexican food distributor, and Filles S.A. de C.V., a distribution, canning and real estate company. Unlike their U.S. counterparts, Mexican Dairy Marts will not be designed around its driving customers and will be geared, instead, to walk-in traffic.

In 1992 the company unveiled the prototype of a new outlet combining gasoline service and a convenience store. The prototype emphasized the gasoline islands, which are sometimes ignored by consumers more comfortable filling their tanks at a regular gas station where they might also be able to pick up a carton of milk or some snacks. Earmarked for 432 stores, the design called for T-shaped canopies to be placed over extended gas dispensers, more closely linking the area to the convenience store. By placing emphasis on the gas pumps, the company hoped to increase its already significant gasoline volume. In 1990, for example, the 420 Dairy Marts that sold gas contributed 35 percent of the companys total revenues. The prototype building also served to highlight the companys food service and beverage programs. In addition to popcorn, pizza, and fried chicken, the site also included a counter for store-made, shrink-wrapped sandwiches.

By 1992, Dairy Marts dairy operations also saw some new developments. In addition to the 400,000 gallons of milk the companys two processing plants produced every week, the Cuyahoga Falls, Ohio, facility began production of a low fat line of frozen yogurt and ice milk. The increased product line, combined with expanded distribution of Dairy Mart brand ice cream to its Southeast stores, helped increase the plants distribution by 25 percent.

Dairy Mart is poised for the rest of the decade with an eye toward rolling out its new prototype, modernizing existing facilities with new technologies and more attractive interior designs, the production of new products, and improved training for its more than 5,000 employees. Under Colaccino, who spearheaded Dairy Marts overseas franchise agreements, Dairy Mart will also continue to expand its foreign operations. Having recovered from significant financial hardships during its history, the early 1990s have proven to be very healthy years for Dairy Mart Convenience Stores, Inc., placing the company in a strong position for the future.

Principal Subsidiaries

Dairy Mart Midwest; Dairy Mart Southeast.

Further Reading

Sandier, Gregory, Ahead of the Herd, New England Business, October 1990; Charlie Nirenberg, Running With the Bulls, Convenience Store People, June 1991; Retailings Entrepreneurs of the Year, Chain Store Age Executive, December 1991; Transition at Dairy Mart, Convenience Store People, March 1992; Geehern, Christopher, New Dairy Mart CEO Describes Chains Foreign Plans, Union-News, June 10, 1992; Anderer, Charles, Dual Purpose Prototype, Convenience Store News, August 31, 1992; Dairy Mart: On the Way to the Top (annual report), Enfield, Connecticut, Dairy Mart Convenience Stores, Inc., 1992.

Julie Monahan

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