2005 Ernst & Young Enterpreneur Of The Year Awards: Richard Rogers: A culture of service From: Smart Business Akron/Canton | Date: July 1, 2005| Author: Wurzinger, Amanda | Copyright Smart Business Network Jul 01, 2005. Provided by ProQuest LLC.Copyright information

Great customer service is never accidental. It takes coordination and commitment on every level for a company to build a consistent and reliable service relationship with a client.

That's why Richard Rogers' attitude toward customer service is simple: Everyone is involved. If you work for the Rogers family company, B.W. Rogers Co., it doesn't matter whether your title places you in accounting, sales or even engineering. At the end of the day, customer service is part of your job.

Related newspaper, magazine, and journal articles from HighBeam Research

	MAKING CUSTOMER SERVICE A STRATEGIC PARTNER. Circulation Management ; Processing orders, dealing with complaints, updating addresses and handling renewals are the first things that spring to mind when one thinks of customer service. However, in recent years, the circulation service function within many companies has expanded to include up-selling and cross-selling as
	Customer service: back to basics is better. Public Management ; Not customer service again! We tried training, but it didn't work. Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic cycle. We seem to pay attention to the issue when budgets are
	NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy grail' Awards show that customer satisfaction is vital for businesses, says Kate Hilpern The Independent on Sunday ; usinesses are increasingly expected to provide shareholders with detailed information on the quality of their customer service, with a fast-growing number dedicating a specific section of their annual report to this area. This is the message of the National Customer Service Awards 2002, held at the
	CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column) The Post-Standard (Syracuse, NY) ; Byline: REBECCA LIVENGOOD CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers, either on the phone or in person. They process orders, make changes in customer records, resolve billing and service
	Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect.(INFO BUSINESS) Information Outlook ; Customer service underlies everything we do in the special library, from how we structure ourselves to the methods we employ to make information readily available to our users, and more. Much of the customer service foundation is implicit in the work itself. We wouldn't do it if we didn't have
	DEFENDER OF CUSTOMER SERVICE The Gazette ; Bad customer service is rarely forgotten. In fact, the experience often gets repeated to friends and family. But on-the-job rudeness, unhelpfulness and inattention to customers are becoming the norm, says consultant Bobbi Paine, who specializes in teaching companies how to deliver exceptional
	Customer service Agency Sales ; A responsibility for agents and manufacturers A manufacturer told us, "Customer service is everybody's business." And an agent said, "The real goal of customer service is to cut down on complaints and to build up repeat business." You could read dozens of books and articles on the subjects, but we
	Customer service: Is there a commitment?(Taking Stock) Business Insurance ; Byline: Myron M. Picoult On Oct. 8, 2007, Business Insurance published an article that I wrote on customer service problems, which I believe persist in American industry. These problems have clearly infiltrated some insurers. Subsequent to the publication of the piece, I was forwarded a letter from
	Employee and customer perceptions of service in banks: teller and customer service representative ratings. Human Resource Planning ; Bank employees apparently know when their customers are satisfied or dissatisfied with the level of customer service provided by their bank. Both Schneider, Parkington, and Buxton (1980) and Schneider and Bowen (1985) demonstrated that branch customer attitudes about service quality were
	Being a customer service leader.(Brief Article) American Salesman ; In 1990, authors and management consultants Karl Albrecht and Ron Zemke published one of the first books on customer service, bringing to our attention how customer service impacts the long-term success of a business. One decade later more than 1500 books have been written about customer service.

See all results.