Big decisions for the small call center From: Call Center Solutions | Date: October 1, 1998| Author: Nourbakhsh, Illah; Hughes, Shannon | Copyright Technology Marketing Corporation Oct 1998. Provided by ProQuest LLC.Copyright information

Small call centers encounter tremendous difficulties in today's competitive markets. Larger call centers benefit from the same economies of scale that place the small call center at a disadvantage.

If you have 35 call center agents or fewer, you face the difficult task of providing a world-class center that executes its mission statement in a cost-effective manner. Although small call centers vary in needs and characteristics, they share common challenges: high capital expenditures, l...

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