Is it possible to safely triage callers to EMS dispatch centers to alternative resources?

Prehospital Emergency Care | July 1, 2003| | Copyright

ABSTRACT

Objective. To develop guidelines allowing emergency medical services (EMS) dispatchers to safely match callers to an EMS response or, alternatively, to a nontraditional resource. Methods. This was a prospective cohort study of callers to an urban EMS dispatch center and an associated review of EMS patient care forms and emergency department (ED) patient care records. The following five "nature codes" (patient chief complaints) were included: back pain, fall, bleeding or laceration, sick, and trauma. Callers included in the study had been assigned the lowest severity level (Alpha), ...

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