Phenomenal call center growth is only part of the equation

From: Telemarketing & Call Center Solutions | Date: April 1, 1998| Author: | Copyright information

In the last few years, mainstream analysts who once focused exclusively on computer and telecommunications markets have begun tracking the call center market as well. These analysts have found the call center market rife with growth. Wall Street's brief love affair with call center outsourcing companies probably had a major impact on thrusting call centers into the forefront of both financial and other analysts' agendas.

Extensive scrutiny has led these research firms to report that the call center market achieves compound annual growth rates between 30 percent and 60 percent. Our own ...

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