Motivation, organizational identification, and experiences of the quality examiner

From: The Quality Management Journal | Date: January 1, 2002| Author: | Copyright information

This article analyzes factors that influence a person's decision to become a quality examiner. Basic motivational needs, organizational identification, and demographic measures were the primary conceptual factors used in this study. Survey responses from examiners of Johnson & Johnson's Signa ture of Quality process and other employees showed that 1) personal motivations for becoming an examiner were predominately selfactualization and belongingness, with some pragmatic emphasis on improving quality in one's organization or unit, 2) people underestimated the amount of time and energy ...

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