Are you listening?

From: Quality Progress | Date: May 1, 1998| Author: | Copyright information

Effective listening is important in all types of situations.

HAVE YOU EVER BEEN IN A BUSINESS meeting and thought you were paying attention, but the presentation seemed to be many stratospheres above your head? Have you ever asked for directions and discovered, after having driven several blocks, that you couldn't remember if you were told to turn right or left? Have you ever told one of your employees, "Of course that will be OK," and realized later that you approved a substitution that ruined a whole production batch? Did you ever mumble, "All right, just go on and do it and let me watch ...

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