Management Lessons From Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Mayo Clinic Proceedings | November 1, 2009| | Copyright

Management Lessons From Mayo Clinic: Inside One of the World's Most Admired Service Organizations, by Leonard L. Berry and Kent D. Seltman, 256 pages, with illus, $27.95, New York, NY, McGraw-Hill (telephone: 800-722-4726), 2008, ISBN 978-0-07-159073-0

Type and Scope of Book: A comprehensive review and analysis of the management practices and processes ...

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