BODY LANGUAGE...ACTIONS SPEAK LOUDER THAN WORDS

From: Rough Notes | Date: July 1, 2008| Author: | Copyright information

Improving your nonverbal skills will improve your professional-and personal-life

This column is a tribute to Edwin L. Knetzger Jr., remarkable leader and amazing communicator. Ed was a Mend, role model and mentor until his death in December 2003. He had a way of drawing the best out of everyone by the manner in which he delivered his message. While he had a gift with the English language, it was his body language that created remarkable impact.

I first met Ed in my interview process at Johnson & Higgins in 1980. At the time, he was the managing director of the firm's Philadelphia ...

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