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Mystery customers provide clarity to midstate companies
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REGION
Video cameras help a business stay on top of security, but how does a company measure its day-to-day performance?
To gain a snapshot of what is really going on in the workplace, some businesses use mystery-shopping services.
Employees don't know when or where mystery shoppers will pop up or what they look like. They go under the guise of average shoppers. By doing this, mystery-shoppers act like human video cameras, showing managers and owners how well objectives are being met and how companies can improve the customer experience.
When mystery shoppers find faults with employees, it ...
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Lavrenti Beria executed: December 23rd, 1953.(Months Past)(Biography)
Magazine article from: History Today
; LAVRENTI PAVLOVICH Beria was a Georgian, like Stalin, who called him 'my Himmler...succeeded Yezhov, who was shot on Stalin's orders, apparently at Beria's prompting. Beria, who went on to run the Soviet network of slave-labour camps...
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Putin and Georgia Officials Intensify Rhetoric in Dispute; President Calls Russians' Arrests 'State Terrorism'
Newspaper article from: The Washington Post
; ...dictator Joseph Stalin's secret police chief, Lavrenti Beria, who, like Stalin, was a Georgian known for bloodthirsty...on the crisis. "It is a sign of the legacy of Lavrenti Pavlovich Beria's policy." On Thursday, Russia recalled its...
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Anniversaries
Newspaper article from: The Independent - London
; ...psychologist, 1886; Wilfred Owen, poet, 1893; Betty Compson (Eleanor Luicime Compson), actress, 1897; Lavrenti Pavlovich Beria, chief of the Russian secret police, 1899; Friederich Robert Donat, actor, 1905. Deaths: St Edward the...
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