DISARMING PEOPLE WITH WORDS: STRATEGIES OF INTERACTIONAL COMMUNICATION THAT CRISIS (HOSTAGE) NEGOTIATORS SHARE WITH SYSTEMIC CLINICIANS

From: Journal of Marital and Family Therapy | Date: January 1, 2007| Author: © Charlà s, Laurie L | Copyright information

This qualitative study examined the interactional communication strategies used by law enforcement officers during a hostage-taking incident at a high school. The research involved analysis of the negotiation conversation between police crisis (hostage) negotiators and a hostage taker who entered his former high school to take revenge on a teacher. A condensed version of the talk was micro-analyzed with the actual negotiators from the incident, using ethnographic and Interpersonal Process Rec...

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