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Study identifies opportunities to increase customer satisfaction
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A study commissioned by the Herbert V. Prochnow Foundation of the Graduate School of Banking at the University of Wisconsin identified high-impact opportunities for banks to increase customer satisfaction and loyalty.
Purdue University researchers Sugato Chakravarty, Richard Widdows and Richard Feinberg used a series of consumer focus groups and a national survey to examine consumer attitudes toward banks. The results provide insights into what bank customers think about their banks and how banks might use these perceptions to develop strategies for increasing customer satisfaction and ...
Related newspaper, magazine, and trade journal articles from HighBeam Research
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All those in favor of customer satisfaction?
; More and more these days the words customer satisfaction are being invoked in purchasing...exhortations to 66 achieve greater customer satisfaction. Indeed, among the most often used...were variations on the theme that customer satisfaction is the most important product our...
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Five myths about customer satisfaction
; ...way of quality improvement and customer satisfaction, but that's about to change. The...officer has mandated a monthly customer satisfaction index be calculated as a basis...Unfortunately, Acme's laudable customer satisfaction initiative is doomed. Why? Because...
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Don't measure customer satisfaction
; CUSTOMER SATISFACTION Customer perceived value is a better alternative to traditional customer satisfaction measurements MOST COMPANIES HAVE been measuring customer satisfaction for a long time, sometimes even 10 or 20 years. The evaluative...
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Gaining a competitive advantage through customer satisfaction. (Faculty Corner)
; ...provide just enough performance and customer satisfaction so customers don't leave. * We...is a bank, providing exceptional customer satisfaction is not only unnecessary but more...organization to achieving exceptional customer satisfaction? Focusing on customer ...
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Measuring customer satisfaction.
; A well run customer satisfaction measurement program is...back time and time again. Customer satisfaction accounts for 30% of the...established programs to measure customer satisfaction. Some spend in excess of...
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A CONTENT ANALYSIS OF CUSTOMER SATISFACTION IN ANNUAL REPORTS
; ...the dissemination of customer satisfaction information within the...companies to communicate customer satisfaction information to its stakeholders...the dissemination of customer satisfaction information to external...
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Why - not where: what do Alaska mechanics, fighter planes, holistic culture and customer satisfaction have in common? A lot more than you imagine....
; ...fighter planes, holistic culture and customer satisfaction have in common? An utterly nonbank...editing this month's special section on customer satisfaction. Customer satisfaction - has any concept been so lip-serviced-to-d...
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A case study of organization-level customer satisfaction
; ...organizational practices with respect to customer satisfaction. To encourage the development of...development and evolution of a customer satisfaction program at a large U.S. solid waste...actions being taken to improve customer satisfaction. The institutional context presented...
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Measuring and Managing Customer Satisfaction: Going for the Gold
; Measuring and Managing Customer Satisfaction: Going for the Gold, Sheila...the mechanics of measuring customer satisfaction. This book also details the methods for managing customer satisfaction. The author provides a good...
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Customer satisfaction measurement. (The Quest for Quality) (Column)
; Many people equate customer satisfaction with quality, and so customer satisfaction measurement has become an important...on measuring quality and determining customer satisfaction. You can also determine customer satisfaction...
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