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Customer service starts with training
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You're getting complaints about poor customer service, yet you
can't hire enough workers to provide better service. What is a small-
business owner to do?
Start by working just as hard to attract and retain good workers
as you now do to attract and retain customers, said Mark Sanborn,
author of "Teambuilt: Making Teamwork Work" and a Denver-based
speaker on customer service, teamwork and leadership issues.
Sanborn will offer this advice and more at the Better Business
Bureau's Excellence in Customer Service Awards dinner at 6:15 p.m.
Thursday at the Sheraton Hotel, 2886 S. Circle Drive. He ...
Related newspaper, magazine, and trade journal articles from HighBeam Research
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Customer service: back to basics is better.
Magazine article from: Public Management
; Not customer service again! We tried training, but it didn...Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic...
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The secret of a successful business Be it retail, leisure or transport, customer service can make all the difference, writes Kate Hilpern
Newspaper article from: The Independent - London
; raditionally, "customer service" conjures up images of teams...purchase for another, those in customer service don't exactly have a creative...the reality is different. "Customer service is now increasingly accepted...
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Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect.(INFO BUSINESS)
Magazine article from: Information Outlook
; Customer service underlies everything we do in the...our users, and more. Much of the customer service foundation is implicit in the work...information center. Creating an explicit customer service plan gives us the opportunity to...
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NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy grail' Awards show that customer satisfaction is vital for businesses, says Kate Hilpern
Newspaper article from: The Independent on Sunday
; ...information on the quality of their customer service, with a fast-growing number dedicating...This is the message of the National Customer Service Awards 2002, held at the Grosvenor...was once king, they are now god and customer service excellence is the holy grail," says...
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 "The Post-Standard (Syracuse, NY)")
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CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column)
Newspaper article from: The Post-Standard (Syracuse, NY)
; ...CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers...services. Industries that often employ customer service reps include utilities (telephone...
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TURNING CUSTOMER SERVICE INTO A MARKETING TOOL.(Brief Article)
Magazine article from: Circulation Management
; ...executives. As acquisition costs mount, customer service, once viewed mainly as a cost center...at the key steps involved in improving customer service programs, from customer service and circulation executives who've been...
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DEFENDER OF CUSTOMER SERVICE
Newspaper article from: The Gazette
; Bad customer service is rarely forgotten. In fact, the experience often...in teaching companies how to deliver exceptional customer service. As a result, poor customer service is paralyzing American companies, she said. "Businesses...
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Customer service: Is there a commitment?(Taking Stock)
Magazine article from: Business Insurance
; ...published an article that I wrote on customer service problems, which I believe persist...of the service miscues. And company customer service representatives know when they have...and whether they care. If you are a customer service representative, an agent or an executive...
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National Customer Service Awards 2003: The customer comes first Now more than ever organisations have to understand what clients want and how to service those needs. By Kate Hilpern
Newspaper article from: The Independent on Sunday
; ...the winners of this year's National Customer Service Awards, revealing how even relatively...Bradley's absolute dedication to his customer service role has had an impact on how the...the bottom line. Little wonder that customer service is becoming increasingly ingrained...
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MAKING CUSTOMER SERVICE A STRATEGIC PARTNER.
Magazine article from: Circulation Management
; ...spring to mind when one thinks of customer service. However, in recent years, the circulation...up-selling marks just the beginning of how customer service roles can overlap in a mutually beneficial...collected as a matter of course by customer service reps can help significantly ...
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