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Buccaneer happy with new port of call
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There's a friendly feeling at the Buccaneer's new store at The
Citadel these days, according to some of its customers. It comes
from the smaller size of the new facility - 6,000 square feet
smaller - and the hardwood floors, brass accents and "homey
feeling."
The Buccaneer moved from the upper level to the west wing last
month for better visibility and easier accessibility, according to
Karen Roseberry. Roseberry became the Buccaneer's new Citadel store
manager in July, transfe...
Related newspaper, magazine, and journal articles from HighBeam Research
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Customer service: back to basics is better.
Public Management
; Not customer service again! We tried training, but it didn't work. Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic cycle. We seem to pay attention to the issue when budgets are
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The secret of a successful business Be it retail, leisure or transport, customer service can make all the difference, writes Kate Hilpern
The Independent - London
; raditionally, "customer service" conjures up images of teams of staff dealing with mundane complaints. The general perception is that whether they're trying to calm down aggrieved consumers or agreeing to swap one purchase for another, those in customer service don't exactly have a creative or
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Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect.(INFO BUSINESS)
Information Outlook
; Customer service underlies everything we do in the special library, from how we structure ourselves to the methods we employ to make information readily available to our users, and more. Much of the customer service foundation is implicit in the work itself. We wouldn't do it if we didn't have
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NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy grail' Awards show that customer satisfaction is vital for businesses, says Kate Hilpern
The Independent on Sunday
; usinesses are increasingly expected to provide shareholders with detailed information on the quality of their customer service, with a fast-growing number dedicating a specific section of their annual report to this area. This is the message of the National Customer Service Awards 2002, held at the
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 "The Post-Standard (Syracuse, NY)")
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CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column)
The Post-Standard (Syracuse, NY)
; Byline: REBECCA LIVENGOOD CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers, either on the phone or in person. They process orders, make changes in customer records, resolve billing and service
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TURNING CUSTOMER SERVICE INTO A MARKETING TOOL.(Brief Article)
Circulation Management
; Kendra L. Darko is senior editor of CM/Circulation Management. This article is based on presentations at the Circulation Management Conference & Expo and interviews with publishing executives. As acquisition costs mount, customer service, once viewed mainly as a cost center, is getting serious
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DEFENDER OF CUSTOMER SERVICE
The Gazette
; Bad customer service is rarely forgotten. In fact, the experience often gets repeated to friends and family. But on-the-job rudeness, unhelpfulness and inattention to customers are becoming the norm, says consultant Bobbi Paine, who specializes in teaching companies how to deliver exceptional
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Customer service: Is there a commitment?(Taking Stock)
Business Insurance
; Byline: Myron M. Picoult On Oct. 8, 2007, Business Insurance published an article that I wrote on customer service problems, which I believe persist in American industry. These problems have clearly infiltrated some insurers. Subsequent to the publication of the piece, I was forwarded a letter from
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National Customer Service Awards 2003: The customer comes first Now more than ever organisations have to understand what clients want and how to service those needs. By Kate Hilpern
The Independent on Sunday
; E ighteen-year-old James Bradley of HSBC was one of the winners of this year's National Customer Service Awards, revealing how even relatively new employees in this business area can make a difference to the success of organisations of all sizes. His employer reports how Bradley's absolute
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MAKING CUSTOMER SERVICE A STRATEGIC PARTNER.
Circulation Management
; Processing orders, dealing with complaints, updating addresses and handling renewals are the first things that spring to mind when one thinks of customer service. However, in recent years, the circulation service function within many companies has expanded to include up-selling and cross-selling as
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