Examining Bureaucracy In a Friendlier Light From: The Washington Post | Date: February 8, 2004| Author: Stephen Barr | Copyright 2004 The Washington Post. This material is published under license from the Washington Post.  All inquiries regarding rights should be directed to the Washington Post.Copyright information

It's hard to find a defender of bureaucracy these days.

But Charles T. Goodsell, a professor emeritus at Virginia Tech, keeps trying. The fourth edition of his book "The Case for Bureaucracy" was published last month. It has been substantially revised, and about a third of it is new.

Goodsell contends that the government's record is better than its reputation. "Despite endless rantings to the contrary, American bureaucracy does work -- in fact, it works quite well," he writes.

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