|
DEFENDER OF CUSTOMER SERVICE
|
Bad customer service is rarely forgotten. In fact, the experience
often gets repeated to friends and family. But on-the-job rudeness,
unhelpfulness and inattention to customers are becoming the norm,
says consultant Bobbi Paine, who specializes in teaching companies
how to deliver exceptional customer service.
As a result, poor customer service is paralyzing American
companies, she said.
"Businesses are losing business they can't afford to lose," she
said, pointing to the resul...
Related newspaper, magazine, and journal articles from HighBeam Research
|
Customer service: back to basics is better.
Public Management
; Not customer service again! We tried training, but it didn't work. Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic cycle. We seem to pay attention to the issue when budgets are
|
|
The secret of a successful business Be it retail, leisure or transport, customer service can make all the difference, writes Kate Hilpern
The Independent - London
; raditionally, "customer service" conjures up images of teams of staff dealing with mundane complaints. The general perception is that whether they're trying to calm down aggrieved consumers or agreeing to swap one purchase for another, those in customer service don't exactly have a creative or
|
|
Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect.(INFO BUSINESS)
Information Outlook
; Customer service underlies everything we do in the special library, from how we structure ourselves to the methods we employ to make information readily available to our users, and more. Much of the customer service foundation is implicit in the work itself. We wouldn't do it if we didn't have
|
|
NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy grail' Awards show that customer satisfaction is vital for businesses, says Kate Hilpern
The Independent on Sunday
; usinesses are increasingly expected to provide shareholders with detailed information on the quality of their customer service, with a fast-growing number dedicating a specific section of their annual report to this area. This is the message of the National Customer Service Awards 2002, held at the
|
 "The Post-Standard (Syracuse, NY)")
|
CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column)
The Post-Standard (Syracuse, NY)
; Byline: REBECCA LIVENGOOD CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers, either on the phone or in person. They process orders, make changes in customer records, resolve billing and service
|
