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Seattle to Host ASQ World Conference on Quality and Improvement
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Wireless News
04-04-2005
Seattle to Host ASQ World Conference on Quality and Improvement
WIRELESS NEWS-April 4, 2005-Seattle to Host ASQ World Conference on Quality and Improvement (C)2005 10Meters - http:// www.10meters.com
A 10-year study, conducted by the American Society for Quality (ASQ), revealed that American consumers believe the quality of the products they consume is OK, but the quality of the service before, during and after the transaction is lacking.
This is not good news for many industries that must now figure out how to bring service quality up to acceptable levels for ...
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