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secret shopper

The Oxford Pocket Dictionary of Current English | 2009 | 192 words | Copyright

se·cret shop·per • n. a person employed by a manufacturer or retailer to pose as a shopper in order to evaluate the quality of customer service. Also called mystery shopper.

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"secret shopper." The Oxford Pocket Dictionary of Current English. 2009. Encyclopedia.com. 10 Feb. 2012 <http://www.encyclopedia.com>.

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