Chrysler vows to help stores make up warranty losses.(News)

From: Automotive News | Date: February 3, 2003 | Copyright information

Byline: Donna Harris

Dealers are having a harder time covering their fixed expenses - ironically, because they're getting better products to sell.

The vast majority of overhead costs have been covered by the parts and service business - expressed as a percentage that is known as the absorption rate. But as vehicle quality has improved, dealers are getting less warranty business, Christine Cortez, senior vice president of global service and parts for the Chrysl...

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