Information self-service with a knowledge base that learns. (Articles).

AI Magazine | December 22, 2002| | Copyright

Many companies small and large, as well as educational, government, and other types Of noncorporate organizations, now find it imperative to maintain a significant presence on the World Wide Web. One of the major organizational functions that is still in the early stages of being delivered by the internet is customer service, that is, remedying complaints or providing answers to a particular audience. This task involves many aspects of knowledge management, at least if it is to be convenient and satisfying for customers as well as efficient and inexpensive for the company or ...

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