Has your workplace become a battlefield? Conflict could be a catalyst for innovation. (Inbox).

Black Enterprise | November 1, 2002| | Copyright

Soon after Charmaine Colthirst joined a large West Covina, California, dental group in 1999, she realized that she was a sitting duck. The largely female, Hispanic staff was restless. Their coworker, the assistant to the previous office manager, had been passed over for the promotion. Moreover, Colthirst, an African American, spoke no Spanish--in a practice with a large Spanish-speaking patient population. "There were little plays to undermine my authority" recalls Colthirst. "Instructions and requests were not responded to immediately, and there was always resistance to any ...

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