Being a customer service leader.(Brief Article)

From: American Salesman | Date: October 1, 2002| Author: Price, Bette | Copyright information

In 1990, authors and management consultants Karl Albrecht and Ron Zemke published one of the first books on customer service, bringing to our attention how customer service impacts the long-term success of a business. One decade later more than 1500 books have been written about customer service. And in 2001, Albrecht and Zemke updated their findings to reflect customer service in the new economy. Despite all that has been written about customer service, research by TARP (an organiz...

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