The changing of the guard: divulging contact center trends from ICCM past and present. (Reality Check). From: Customer Interface | Date: August 1, 2002| Author: Stockford, Paul | COPYRIGHT 2002 Advanstar Communications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group.Copyright information

One of my favorite summertime activities is wandering the exhibit hall at the annual ICCM trade show. ICCM is a great way for me to catch up with old industry friends, learn about new products, catch up on (or help start) the latest rumors and meet a lot of interesting people.

ICCM is the ideal event for gauging what I refer to as the "Changing of the Guard." It's a great place to see the hot new companies and get an idea of which companies may be in trouble based upon t...

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