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H e l l ish C l ie n t s , Heavenly Solutions: There are some clients who are never satisfied, no matter how much you do for them. Here's how to handle them without making your own life miserable.(Column)
From:
Financial Planning
| Date:
April 1, 2002| Author:
Vessenes, Katherine
| COPYRIGHT 2002 Thomson Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group.Copyright information
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I don't know if it's the economy, the war or what, but I have had more than my share of clients from hell recently. It has been particularly painful since I pride myself on retaining happy, satisfied clients. If you, too, are having more than your share of the CFH, take these steps to bring some peace into your practice and your life.
Step 1: Don't take on the client from hell in the first place. When you are screening new clients, make sure you ask them some crucial que...