The postman will only ring ...ONCE; Businesses have condemned Royal Mail plans to drop its second delivery as part of a radical change to the way mail is delivered. But MIKE DALTON, of Consignia, the Royal Mail's parent company, explains why the move is necessary.(Features)

From: Birmingham Evening Mail (England) | Date: March 23, 2002 | Copyright information

Byline: MIKE DALTON

CONSIGNIA is losing money. The most recent estimates point towards losses of pounds 1.5 million a day.

More importantly for our customers, we're also not delivering the kind of service they expect and soon the most profitable parts of our business will be opened up directly to competition.

Against this background, we simply cannot continue to operate as we have in the past.Our market is chang-ing, thegrowth of mail which brought...

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