REASON: an intelligent user assistant for interactive environments.

From: IBM Systems Journal | Date: March 1, 1990| Author: | Copyright information

The provision of intelligent user assistance has been an ongoing problem in designing computer interfaces. Interactive computing environments must support expert as well as novice users when providing advice for error correction and answers to questions directed to a system. To address these issues, we have investigated the application of fairly well-understood artificial intelligence techniques in novel ways to provide intelligent help. This paper describes the design methodology used to build REASON (Real-time Explanation And SuggestiON), an intelligent user-assistant prototype for a ...

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