Improving Student Learning.

From: School Administrator | Date: June 1, 1998| Author: | Copyright information

W. Edwards Deming was the quality guru who enabled Japan to emerge from the ashes of Hiroshima to become a preeminent industrial producer of high-quality goods and services. During the 1980s, Deming brought his concept of total quality management to General Motors, Ford and Xerox and, prior to his death in 1993, he consulted with educational leaders in the United States.

One of these leaders, Lee Jenkins, has adapted the Deming theory of quality in the Enterprise, Calif., School District, where he is superintendent. The essence of the system is: customer satisfaction, ...

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