`Code of Conduct' for Natl Accounts.(Unified Group formalizes customer service standards)(Brief Article)(Statistical Data Included)

From: Air Conditioning, Heating & Refrigeration News | Date: May 7, 2001| Author: Checket-Hanks, B. | Copyright information

The Unified Group, a national alliance of independent hvac contractors, has formalized a "Code of Conduct" for its member companies who perform national account work.

Rich Bielak, a managing partner of The Unified Group, said that creating the code "was largely a matter of putting into writing what members ... already practice on a daily basis."

The Unified Group, with 30 member-companies and combined annual revenues of more than $400 million, already is compo...

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