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British Sky Broadcasting Group Selects EDS to Develop Customer Service System for the Digital Economy.(Electronic Data Systems)(Brief Article)
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British Sky Broadcasting (BSkyB) has awarded EDS a contract to develop and implement an advanced new customer service system. The deal follows BSkyB's announcement in February 2000 that it would lead innovation in customer service by upgrading its customer contact facilities with state-of-the-art technology and processes.
Employing the latest CRM technology and processes, the new customer service capability will allow subscribers to Sky digital, BSkyB's digital television service, to access account, billing, and other information and services at any time over the ...
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Dedication to Customer Service.
Magazine article from: Doors and Hardware
; WHEN IT COMES TO CUSTOMER SERVICE, THAT OLD saying, Talk is cheap is...other organizations were centered upon customer service. Now we know why those are high profit firms. Good customer service is not easy, but it is extremely worthwhile...
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Customer service: an organizational objective. (3rd Place: Essay Contest Winners).
Magazine article from: Armed Forces Comptroller
; ...often said and widely accepted that customer service is the keystone to all service-oriented...business. Assuredly, the dynamics of customer service guarantee that sooner or later the...both personally and professionally. Customer service, good or bad, doesn't just happen...
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What is customer service? (2nd Place: Essay Contest Winners).
Magazine article from: Armed Forces Comptroller
; Tired of horrific customer service? Frustrated by wrong answers...plain rudeness? Although poor customer service has crept into many American...define it. Some say quality customer service stems from a positive attitude...
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What is. customer service?(EDITORIAL)
Magazine article from: Music Trades
; ...make reference to their exemplary customer service. We put the customer first, We go...the only ones who reflexively cite customer service as their critical competitive advantage...Wal-Mart claims to set the standard in customer service. To back up the assertion, they reference...
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SQUARE PEGS.(customer service representatives)(Brief Article)
Magazine article from: Entrepreneur
; Filling your customer service team with mini salespeople...entrepreneur in business who'd say customer service isn't important, but how many...put enough thought into hiring customer service reps. In fact, they often think...
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Turning customer service into a conduit for sales and marketing.(Cutting-Edge Technologies for the Contact Center)
Magazine article from: Customer Interaction Solutions
; ...brand recognition and superb customer service are able to differentiate themselves; however, most focus on customer service as a business unit, rather...to leverage more effective customer service and provide a consistent brand...
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Rules of the road. (keys to customer service)
Magazine article from: Doors and Hardware
; To me, superior customer service means treating people the way...the foundation for superior customer service at National Guard. It's a simple...are picking up on the superior customer service angle. For example, there's...
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Customer service: it takes months to find a customer and seconds to lose one.
Magazine article from: Doors and Hardware
; ...successful business, and you will see customer service in the forefront. The value of a customer...big or small, is immeasurable. While customer service is handled differently from company...smart business starts high-quality customer service with the first phone call. In a small...
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In real estate services, customer service makes all the difference.
Magazine article from: Real Estate Weekly
; Real estate and customer service. Two things most people do not...are not just passionate about customer service, it is part of our strategic...company. The truth is, great customer service can be taught, monitored and...
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Managing the balance between human contact and speed. (Customer Service).
Magazine article from: Doors and Hardware
; CUSTOMER SERVICE HAS EXPERIENCED A remarkable transformation...has ushered in a new generation of customer service tools. Regardless of the medium...you understand the foundation of customer service--and how you can get the best service...
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