Claudius, of 'Hamlet' fame, offers a seven-step crisis management plan that prudent executives can apply today.

CLAUDIUS, the villain in Hamlet, is one of the Bard's most adept crisis managers -- with one big exception. Claudius himself triggers the chain-reaction of crises in the play by having poisoned his brother. As he admits, this act has "the primal eldest curse upon it." Actually, it's worse than Cain's sin since Claudius is guilty of both fratricide and regicide. Moreover, he marries his victim's widow, Queen Gertrude, thus making his throne as illegitimate ...

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