Dedication to Customer Service.

Doors and Hardware | June 1, 2000| | Copyright

WHEN IT COMES TO CUSTOMER SERVICE, THAT OLD saying, "Talk is cheap" is quite appropriate. Because everyone talks the talk but few walk the walk.

In a recent study conducted by Arthur Andersen, high profit distributors stated that their three primary motivations for developing strategic alliances with other organizations were centered upon customer service. Now we know why those are high profit firms.

Good customer service is not easy, but it is extremely worthwhile. There are several components that are paramount to a dedicated customer service program. ...

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