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Quality Assurance Revisited.
From:
Industrial Management
| Date:
November 1, 1999| Author:
| COPYRIGHT 1999 Institute of Industrial Engineers, Inc. (IIE). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group.Copyright information
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Executive Summary
Is downsizing your quality inspection department in the name of TQM a mistake? The author argues that companies too often cut quality assurance prematurely and that ISO 9000 can provide a solid foundation for mature total quality management.
By the late 1980s, quality assurance, inspection, and even quality control were not part of the emerging total quality management paradigm. Perhaps more problematic was the bad rap this gave quality assurance. Inspection was considered a badge of shame. Inspection departments were downsized or eliminated as companies ...
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