Public libraries cannot succeed by staying behind the curve of service improvement, as recommended by the users and leaders in the Benton Report. Public libraries must take a value-added approach that pioneers the use of new technology.
The Benton Report (Benton Foundation, 1996) is a thought provoking study that must be widely read. It is impossible to envision any modern organizations, including libraries, succeeding by staying slightly behind the curve of service improvement as presented in ...