Do you speak a familiar language? Learning to tweak your own body language can put your customers at ease.(Body Language, part 2)

From: Industrial Distribution | Date: September 1, 1997| Author: Siegel, Art | Copyright information

Nonverbal communication has a strong influence in customer presentations and one must be capable of using this to his own advantage. Attention must be focused on the customer, particularly when he or she is speaking. Customers can feel more comfortable if they could feel some enthusiasm in the course of the conversation. Words and body language should complement each other to create a more positive perception on the customer's part. Positive transitions in body language are necessary in showi...

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