A new report by Forrester Research.(CUSTOMER INTER@CTION NEWS) Customer Interaction Solutions | March 1, 2009 | COPYRIGHT 2009 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information) Copyright

A new report by Forrester Research (www.forrester.com) offers several strategies that will help companies cut costs and at the same time boost revenues by improving customer service. The study, "The Economic Necessity Of Customer Service" by Natalie L. Petouhoff, Ph.D., Sharyn Leaver, and Andrew Magarie, also implore organizations not to shrink the quality of contact center-delivered customer care, and not to treat contact centers as cost centers. The net results are that firms will lose more than they gain: in higher operating costs, reduced revenue, brand equity, and market ...

Related newspaper, magazine, and trade journal articles from HighBeam Research

(Including press releases, facts, information, and biographies)

	Travel: On the bridge over the Kiel Canal Andrew Eames, aboard the container ship Tertia, enjoys a whistlestop tour of the Baltic Newspaper article from: The Sunday Telegraph London ; ...when I looked doubtful. Via the Kiel Canal. That was fine by me; I just wanted...following dawn were half way up the Kiel Canal. The 60-mile Canal is the...and full of facts and figures. The Kiel Canal was the busiest such waterway...
	Kiel Canal to get more traffic.(water transportation)(Brief article) Magazine article from: Geographical ; ...man-made waterway, Germany's Kiel Canal, is set to become even busier. Cutting...Schleswig-Holstein, the 100-kilometre canal links the Baltic and North seas...estimated 18,000 navigating the Suez Canal. As it stands, only ships no longer...
	Voith goes for Maxima impact: Voith Turbo is following a two-pronged strategy to enter the diesel locomotive market, as David Briginshaw reports. It is already producing its first locomotives at its new plant in Kiel, Germany, and plans to start a strategic partnership to produce locomotives in China.(Locomotives) Magazine article from: International Railway Journal ; ...knowledge behind them, having worked in Kiel at the former MaK plant. "We have...hydraulic locomotive activities in Kiel. Voith set up its new locomotive...m.sup.2] factory beside the Kiel canal in May that year. Krey says this...
	Brigadier General Emil C. Kiel.(United States Air Force)(Biography) Newspaper article from: U.S. Air Force Military Biographies ; ...cases. In December 1946 General Kiel was assigned to the 12th Tactical...Sheppard Air Force Base. General Kiel assumed command of Caribbean...at Albrook Air Force Base, Canal Zone, in November 1950. General Kiel has been awarded the Distinguished...
	SCHLESWIG-HOLSTEIN: THE BUSIEST CANAL IN THE WORLD Newspaper article from: The Independent - London ; ...Panama may be more famous, but the Kiel Canal carries more ships - it is the busiest...completed in 1784, creating a link from Kiel to the mouth of the Eider at Tonning...cruise, a few companies include the Kiel Canal as part of a larger itinerary...
	Grand cruise canals: long or short, these marvelous manmade waterways add wonder to any cruise itinerary.(CRUISE ROUNDUP) Magazine article from: Cruise Travel ; ...Boston, the Panama and Suez canals could cut weeks off a long...cruise industry uses saltwater canals for economy, convenience...In the case of the Panama Canal, a daytime transit may be...while passing through the Kiel, Corinth, or Suez canals will provide a bonus on any...
	Canal memories; Local briefs. Newspaper article from: Huddersfield Daily Examiner (Huddersfield, England) ; ...Mrs Baerbel Grayson gave a fascinating account of her journey through the Kiel Canal in north Germany. She showed DVD pictures of her 7-hour journey through the canal, from the North Sea to the Baltic, including a great variety of ships...
	Monday books: Memories of Lagan Canal flowing back; Once Upon the Lagan by May Blair. Published by Blackstaff Press. pounds 9.99.(Features) Newspaper article from: The News Letter (Belfast, Northern Ireland) ; ...between Brunsbuttel and Kiel, but now I want to travel along the Lagan Canal. The old Lagan Navigation...centre of a network of Ulster canals. One could send goods from...and important port, through canals to Lough Neagh, and onwards...of destinations. The Newry Canal, from Newry to Lough ...
	HOLIDAY 2001:Sail the seven seas.(Competitions/Offers) Newspaper article from: Coventry Evening Telegraph (England) ; ...Stavanger, Oslo, Copenhagen, Kiel Canal, Amsterdam MEDITERRANEAN &...Tallinn, Riga, Stockholm, Kalmar, Kiel Canal, Amsterdam NORTH CAPE AND THE...Helsinki, Stockholm, Kalmar, Kiel Canal & Amsterdam NORWEGIAN...
	READER Holidays; LOTS OF GREAT CRUISE HOLIDAYS FOR EVENING TELEGRAPH READERS.(Competitions/Offers) Newspaper article from: Coventry Evening Telegraph (England) ; ...Warnemunde, the port for Berlin Day 12 - Kiel Canal Day 13 - Harwich 2-14 September...Stockholm Day 10 - Karlskrona Day 11 - Kiel Canal Day 12 - Amsterdam Day 13...Harwich Day 2 - Amsterdam Day 3 - Kiel Canal Day 4 - Copenhagen Day 5 - Relax...

For more facts and information, see all results

Find more facts and information related to the article "A new report by Forrester Research.(CUSTOMER ..."