Standards for CTI: hard choices ahead. (competing computer-telephony integration APIs from Novell AT&T and Microsoft Intel) (NetComm Update) (Technology Information)(Column)

From: Communications News | Date: September 1, 1996| Author: Edwards, Morris | Copyright information

The computer-telephony integration (CTI) industry is growing so quickly that the Enterprise Computer Telephony Forum (ECTF) standards consortium is working to keep up, promoting interoperability among diverse approaches. Individual companies have different CTI needs, and CTI systems often have to integrate not only with each other but also with legacy PBXs and switching systems. Novell AT&T's Telephony Services API (TSAPI) is server-based, while Microsoft Intel's Telephony API (TAPI) is deskt...

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