THE MOST IMPORTANT THING in my work is to make a difference for my clients. I moved from mainline consulting to coaching because it is less cosmetic and allows me to work with root causes instead of symptoms. But coaching asks clients to do more of the work and participate more directly than giving the problem to a consultant. I often find myself squeezed in that vice. Nothing is more frustrating than being able to see ways for the client to make lasting changes--ones that they want to make--but not having permission or a scope of work to get to the source of the issue. So, ...

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