The secret to patron-centered web design: cheap, easy, and powerful usability techniques: the secrets to patron-centered web design are to talk to your patrons and staff members and test, test, test.(Johnson County Library ) From: Computers in Libraries | Date: June 1, 2008| Author: Reynolds, Erica | COPYRIGHT 2008 Information Today, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group.Copyright information

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Any change on a library's website--no matter how necessary--is bound to be met with a little resistance from dedicated staff members and patrons. After all, even a poorly designed or outdated site is usually simple to use once you get used to it. And even the most perfectly designed website is a little frustrating when you are accustomed to the buttons, navigation, and paths on the old site. However, when the Johnson County Library (JoCoLibrary), a...