A new tool for small business: hosted VoIP call centers help SMBs avoid the upfront costs for equipment and software.(IP Connections)(Voice over Internet protocol)(small and medium business)

From: Communications News | Date: April 1, 2008| Author: | Copyright information

Voice over Internet protocol (VoIP) has received continued attention for its increasing penetration of the business telecommunications marketplace. While the attributes of VoIP-lower cost, enhanced features, greater network flexibility-are responsible for this increased usage, these same attributes have disproportionate advantages for certain vertical markets and industries. One of these is the small and medium business (SMB) call center market.

The traditional approach to customer service has been the use of call centers-groups of employees answering calls from customers ...

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