Is the customer a false god? Part III: my struggle at the frontline of Japanese Enterprise IT.(IT industry)

From: Japan Inc. | Date: March 1, 2008| Author: Mok, James | Copyright information

The ancient religion of Shinto regards all natural objects and exceptional creatures as kami or "Gods." Visitors to Japan can easily sample a taste of kami-sama treatment by indulging themselves in the high level of customer service in tasteful restaurants, cozy ryokans or in engaging with the eye-dazzling selection of consumer goods. However, the same 'Customer-is-kami-sama' attitude in the IT services industry has worked adversely by accounting for more inefficiency than hospital...

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