OEMs and service contracts.(Soapbox)(Original equipment manufacturers) From: 24x7 | Date: February 1, 2008| Author: | COPYRIGHT 2008 Ascend Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information) Copyright information

OBSERVATIONS FROM AN OUTSIDER: ALL THREE major imaging OEMs would love to sell you a service contract on their equipment, and most customers will buy one. If you decide on a purchase, here are some things to consider.

Service is a profit center. Service contracts are determined at a corporate level and are typically 10% of the purchase price, no matter what level of service is required. Parts are stocked at FedEx, requiring a two-trip repair. Equipment is computer controlled, multilayer PCBs--nonrepairable on-site. OEMs love computers and hate hardware. Digitize the front end ...

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