The telephone encounter: the cast of characters encountered by the physician executive.

From: Physician Executive | Date: August 1, 1995| Author: Casebolt, John M. | Copyright information

Volumes have been written about telephone productivity, decorum, behavior, and economic impact. Although every physician is skilled in telephone communication, medical directors must approach this communications modality from a different vantage point. The attending physician uses it as an information receiver and transmittal station. The medical director uses it as a negotiation platform. It is estimated that 50 to 90 percent of the medical director's time is spent on the phone. "Working sma...

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